amburjoe
Member
Well I'm not sure where to begin... My wife and I just purchased through our local dealer and strait from the factory a brand new Prowler 297P BHS. It took approximately 6 weeks to get and we were excited when it showed up at the dealer. They did their inspection of the camper and we finally got it 2 days later. We decided to take it out the next day. during the next week of camping this is what we discovered...
The sink in the bathroom had the hot and cold water switched around and they also had hot water feeding the toilet. (this is because the factory had the hose colors switched around causing the problem) They had to re plumb the bathroom. The shower walls are loose and if you grab the soap dish you can move the wall in and out. Its not glued to the main wall and it is not caulked at the bottom where the tub and shower wall meet. The faucet in the shower was missing a screw and there was a gap between the wall and the faucet that we had to fill in after replacing the screw. In the bunk, if you lift up the mattress the hinge has pulled from the bed frame and it sags. The cabinet doors to the pantry by the bathroom the top hinge is bent and the screws loose. The bottom hinge is missing two screws with only one holding the hinge on. The bathroom door the top and middle hinges are bent like a U and the screws are almost pulled through. (Like someone hung on the top of the door) The door knob sticks every time and will not return. The rear speaker does not work. The kitchen table is so wobbly that you cannot place anything with liquid on it because it will spill. (Looking at some videos of other Prowler camper tables it appears our legs are put on the wrong direction. There is a 5 inch cut in the carpet in front of the slide. (It appears that they accidentally cut the carpet too far and tried to fix it by stapling it on both sides and sewing it. It is coming apart. Definitely not working.) The seal around the front door has been pulled too tight and is not sticking around the curved part of the top of the door. All the corners of the doors the laminate is coming off and you can see the white wood underneath. This includes the laminate tape they used to hide where the cupboards meet. On the outside of the camper we have a large rear door. From the inside I could see light across the top of the door as it was not sealing. I went outside and noticed that the bottom of the door frame had a small crease in it. Then I noticed that the top corner of the frame had been beaten on and the screw appeared to have been moved. Then it occurred to me that someone had grabbed the bottom of the door and tried to bend it. They bent it too far and the door started to hit in the top corner. So to fix this someone backed the frame screw out and beat on the frame to push the frame back and then tightened the screw. This took paint off the frame, bent it and now the dead bolt does not work. Finally I had a trickle of water coming from the sewer dump tube. (thank God it was just gray water and not black) So long story short lol I was emptying the tanks and this strip of glue come out of the tube. It was approximately a foot long, 1 inch wide and yellow. I was shaped in a L form. Then it occurred to me that it was in the tank and started to come out. It got stuck at the cutoff door and was wedged in the door and the water was leaking around it. It does not leak anymore.
So with all this wrong we took it our dealer. We told them we were not happy with the camper and wanted to send this one back or something needed to be done. They acted like it was no big deal and that it was under warranty and they could fix it. If it was not up to our standards after the repairs they would talk about a replacement.
FIX IT?! REALLY?! Its BRAND NEW a week old from the factory! We shouldn't have to fix this much stuff should we? I mean I payed $23,000 for this thing! I could see 1, 2 or 3 years down the road for this to happen. Its been a week. I don't want it all fixed I want it sent back and a new one to replace it! One where someone at the factory gives a crap about how its assembled. This camper should have NEVER been let out of the factory this way! Can you tell I'm not very impressed.
The sink in the bathroom had the hot and cold water switched around and they also had hot water feeding the toilet. (this is because the factory had the hose colors switched around causing the problem) They had to re plumb the bathroom. The shower walls are loose and if you grab the soap dish you can move the wall in and out. Its not glued to the main wall and it is not caulked at the bottom where the tub and shower wall meet. The faucet in the shower was missing a screw and there was a gap between the wall and the faucet that we had to fill in after replacing the screw. In the bunk, if you lift up the mattress the hinge has pulled from the bed frame and it sags. The cabinet doors to the pantry by the bathroom the top hinge is bent and the screws loose. The bottom hinge is missing two screws with only one holding the hinge on. The bathroom door the top and middle hinges are bent like a U and the screws are almost pulled through. (Like someone hung on the top of the door) The door knob sticks every time and will not return. The rear speaker does not work. The kitchen table is so wobbly that you cannot place anything with liquid on it because it will spill. (Looking at some videos of other Prowler camper tables it appears our legs are put on the wrong direction. There is a 5 inch cut in the carpet in front of the slide. (It appears that they accidentally cut the carpet too far and tried to fix it by stapling it on both sides and sewing it. It is coming apart. Definitely not working.) The seal around the front door has been pulled too tight and is not sticking around the curved part of the top of the door. All the corners of the doors the laminate is coming off and you can see the white wood underneath. This includes the laminate tape they used to hide where the cupboards meet. On the outside of the camper we have a large rear door. From the inside I could see light across the top of the door as it was not sealing. I went outside and noticed that the bottom of the door frame had a small crease in it. Then I noticed that the top corner of the frame had been beaten on and the screw appeared to have been moved. Then it occurred to me that someone had grabbed the bottom of the door and tried to bend it. They bent it too far and the door started to hit in the top corner. So to fix this someone backed the frame screw out and beat on the frame to push the frame back and then tightened the screw. This took paint off the frame, bent it and now the dead bolt does not work. Finally I had a trickle of water coming from the sewer dump tube. (thank God it was just gray water and not black) So long story short lol I was emptying the tanks and this strip of glue come out of the tube. It was approximately a foot long, 1 inch wide and yellow. I was shaped in a L form. Then it occurred to me that it was in the tank and started to come out. It got stuck at the cutoff door and was wedged in the door and the water was leaking around it. It does not leak anymore.
So with all this wrong we took it our dealer. We told them we were not happy with the camper and wanted to send this one back or something needed to be done. They acted like it was no big deal and that it was under warranty and they could fix it. If it was not up to our standards after the repairs they would talk about a replacement.
FIX IT?! REALLY?! Its BRAND NEW a week old from the factory! We shouldn't have to fix this much stuff should we? I mean I payed $23,000 for this thing! I could see 1, 2 or 3 years down the road for this to happen. Its been a week. I don't want it all fixed I want it sent back and a new one to replace it! One where someone at the factory gives a crap about how its assembled. This camper should have NEVER been let out of the factory this way! Can you tell I'm not very impressed.
