A couple of weeks ago I asked if anyone had experenced a problem with their rear end cap coming detached from the unit. Some reponded and suggested I contact Heartland, which I did. I was shocked when they stated it was not their problem and that they couldn't or wouldn't do anything about it. I thought Heartland was one step above all the rest I guess I was wrong. The insurance adjuster and the repair man both stated that it looked like faulty workmanship on the manufactures part. They both stated that there were only two screws in one side and only three in the other side and thus the reason for the end cap separation. I was just shocked that Heartland wouldn't do anything about it. They suggested that I didn't maintain my unit and didn't chalk as I should. Not the case at all. Anyhow, just want to voice my disappointment regarding Heartland Customer Service. Thanks for listing, made me feel better. Now to go pick up my unit and pay the $2100.00 repair bill. Next unit (our retirement 5ver) will not be a Heartland product.
