Couldn't be more unhappy with the heartland product and service or concern I have received from them in the past 1 1/2. I have a 33ck greystone and have had multiple issues overall with my trailer. My first major issue has been the front nose cap oxidizing. Originally they covered the dealer to fix the issue in an incorrect way and now that they know it was fixed incorrectly, they wont stand behind their product and pay the dealer to fix it the right way. All they did was scuff it up and put automotive clear over the gel coat. That is not the correct way to fix it. It has now developed multiple fish eyes and pitts all over the front nose cap and they told my dealer that they are no longer covering the nose cap in a warranty issue. Now I am going to be stuck paying out of pocket for an originally admitted factory defect, as they have attempted to correct their blunder once already.
Second major issue has been an overheating of my outdoor fridge. Really an idiotic design as they install a rear vent fridge in a space with no air gap behind the fridge and not allowing to vent. I was plugged in this past year while camping and the fridge got so hot you could not put a bare hand on the side of the fridge without burning yourself. I put a heat temp gun on the side and it read 162* F on the side of the fridge. My kid sleeps in the bunk house and as a professional FF I have concerns of overheating and worst case a fire, my child is 2 and obviously would not get out on his own. Ive attempted contact with heartland over this issue through the dealer and on my own, really because my lazy *** dealer didnt want to deal with it, and every time I speak with them I get no where and only get more upset.
Ive obviously had many other small issues, as I might expect from any other RV of some sort but its the lack of effort to send parts in a timely manner or the constant questioning on whether or not it should be fixed under warranty when until recently I had always been covered, so I thought.
Bottom line a Heartland was sold to me on their exceptional service, to which I have not ever seen yet. No product is going to be perfect and Im not expecting that. All I ask is that when I have an issue with the product the manufacturer stand behind it and at least provide some service and give 2 s*#t's to a customer who spent 40k on a trailer. This probably wont ever be read by heartland but I had to vent somewhere. **** if I wasnt upside down in it Id sell it. But Im sure they could care less as Ive already moved their product off the lot.
Second major issue has been an overheating of my outdoor fridge. Really an idiotic design as they install a rear vent fridge in a space with no air gap behind the fridge and not allowing to vent. I was plugged in this past year while camping and the fridge got so hot you could not put a bare hand on the side of the fridge without burning yourself. I put a heat temp gun on the side and it read 162* F on the side of the fridge. My kid sleeps in the bunk house and as a professional FF I have concerns of overheating and worst case a fire, my child is 2 and obviously would not get out on his own. Ive attempted contact with heartland over this issue through the dealer and on my own, really because my lazy *** dealer didnt want to deal with it, and every time I speak with them I get no where and only get more upset.
Ive obviously had many other small issues, as I might expect from any other RV of some sort but its the lack of effort to send parts in a timely manner or the constant questioning on whether or not it should be fixed under warranty when until recently I had always been covered, so I thought.
Bottom line a Heartland was sold to me on their exceptional service, to which I have not ever seen yet. No product is going to be perfect and Im not expecting that. All I ask is that when I have an issue with the product the manufacturer stand behind it and at least provide some service and give 2 s*#t's to a customer who spent 40k on a trailer. This probably wont ever be read by heartland but I had to vent somewhere. **** if I wasnt upside down in it Id sell it. But Im sure they could care less as Ive already moved their product off the lot.
BTY the OP never mentioned the proper way to repair the fading problem--- so what is the proper way...? I don't know if we are talking about full body paint or gel-coat. To minimize fiberglass fade one must use titanium oxide in the mix to control fade. It appears as though Heartland or many other manufacturers do not add that extra expense of titanium oxide in the mix.
