Al, Yes, the factory does respond. They are truly here to help you. Things to consider if you have a question. What time did you post the question. If in the afternoon, it may not be seen until the next day. Sometimes the person that gets your question is out of the plant. Sometimes our forum members have the exact answer you need and in that case the factory may not respond.
Bottom line. If you have a question, ask away. If not, I'll move this thread out of the ask the factory section. Thanks for your post.