Sorry for the long delay on my response. I had some logging in trouble and I don't have access to this on the weekends. Anyway, if you are having issues please call us at the number below so we can assist you. Some items can take a little longer than 1/2 the time to cook depending on the thickness, but keep in mind, if you are cooking things one after another the longer the unit runs the quicker the items will cook. So if you are making 3 batches of cookies, lets say, the first batch may take slightly longer than the second due to the fact that the oven is already heated up, the 3rd batch could take a little less than 1/2 the time. Once you are use to cooking with the 1/2 time you will get a good feel for how fast items cook. If you feel your items are not cooking properly but the unit does look to be working as usual, just give us a call. A good way to check things out is to cook something in microwave only mode, then cook something in the convection mode, if both are working fine, then there is not a problem (the 1/2 time mode uses aspects of the micro and convection heating). It will also help us to figure out what is happening if you can call and say that one of the modes is not working properly. If you have any questions, just call or post.
As you can see the 1/2 time cooking is no gimmick
. Thanks, and I look forward to helping you out.