Welcome to the forum, Mitchell family!
I will tell you, you have found the best RV Owners forum on the 'net, that is also supported and monitored by the factory. Is this your first RV? If so, I will tell you that there is no brand that is immune to "issues". The difference is that the Heartland factory stands behind their product. Finding a good dealer is key to solving any issues you may encounter.
We loved our North Trail, and we love our Elk Ridge, both Heartland Products!
Erika