MTPockets
Well-known member
I had an issue with the day/nite shades on my new 3055RL Big Horn. Issue being there was 'no' means to actually lower and/or raise the nite shade... My other units had a finger rail between the day and nite shade, and I've heard others say they have knobs on their Big Horn and Landmarks.... Mine has neither - just a 1/2 " solid aluminum rail with nothing to grab. It's really inconvenient when trying to raise or lower. The folds are all jammed tight and there is no way to get your finger into them for leverage getting them down.... Customer Service said they would send me knobs no charge to keep me happy, but I was advised also by customer service this is the way they do them all at that plant and it will not be covered by warranty, so if I wanted to dealer to do it, i would be charged..
Does anyone else have this problem? What if I don't get the knobs mounted correctly? I'm told by customer service the warranty would not cover anything I do regarding this, so i'm stuck with a brand new unit, day-nite shades that are grossly in-convenient to use, and the factory saying too bad - that's the way it is...... Not what I was expecting from Heartland.
I suggest that Heartland review their purchasing policy of these shades and "always" provide either a knob or a slotted rail.
See you in Gillette, WY
Does anyone else have this problem? What if I don't get the knobs mounted correctly? I'm told by customer service the warranty would not cover anything I do regarding this, so i'm stuck with a brand new unit, day-nite shades that are grossly in-convenient to use, and the factory saying too bad - that's the way it is...... Not what I was expecting from Heartland.
I suggest that Heartland review their purchasing policy of these shades and "always" provide either a knob or a slotted rail.
See you in Gillette, WY