I purchased a North Trail 26RLSS from Camping World in Nashville. In their defense, they are jus getting ready to sell rv's and the staff is new.
i arrived at 2 pm as I was supposed to and DW and I left at 7 pm with still some stuff to transfer from our old trailer to the new one.
SalesmEn and service people had no idea how to attach a bike to the bike rack. I called Heartland Customer Service todayl and I discovered my answer from a very nice service rep.
Person doing the PDI was supposed to be the most knowledgeable person in the shop. Sorry, but I knew more than him. I asked where the fresh water drain was and he pointed to the low point drains. I asked again and he said somewhere underneath.
I could go on and on but I won't.
Thank goodness for a great lady named Karla. She went out of her way to get things done, even dogsat our dog in her office for four hours. She made a very unpleasant experience a bit smoother.
this is not my first bad pdi experience, (my 7th rv). I just cant' understand why they have unqualified people doing the pdi's.
I did have a very positive experience with Camping World in NH last year. I discovered that I had rot in the back of the trailer. The service manager went out of his way to get it fixed in 4 days. This was a major job and it was during the 4th of July week. Kudos to Camping World in NH.
i arrived at 2 pm as I was supposed to and DW and I left at 7 pm with still some stuff to transfer from our old trailer to the new one.
SalesmEn and service people had no idea how to attach a bike to the bike rack. I called Heartland Customer Service todayl and I discovered my answer from a very nice service rep.
Person doing the PDI was supposed to be the most knowledgeable person in the shop. Sorry, but I knew more than him. I asked where the fresh water drain was and he pointed to the low point drains. I asked again and he said somewhere underneath.
I could go on and on but I won't.
Thank goodness for a great lady named Karla. She went out of her way to get things done, even dogsat our dog in her office for four hours. She made a very unpleasant experience a bit smoother.
this is not my first bad pdi experience, (my 7th rv). I just cant' understand why they have unqualified people doing the pdi's.
I did have a very positive experience with Camping World in NH last year. I discovered that I had rot in the back of the trailer. The service manager went out of his way to get it fixed in 4 days. This was a major job and it was during the 4th of July week. Kudos to Camping World in NH.