simsfmly
Ohio Chapter Leaders-retired
Interested to get some unbiased opinions. Not sure if I'm making a mountain out of mole hill. (Also don't know if this is the appropriate place to post, but we'll start here.)
Bought our BH3670 around Labor Day, 2012. Father in Law wanted to help us, since financing for full timers is non existent. However, we needed to go through his dealer and his credit union. Not a biggie.
Had our first problem here in Memphis. The ball bearings from the slides on the drawer were falling out, so the slide wasn't working. We called "the guy" at the dealership who first informed us we'd have to bring it in (let's just say not anywhere near Memphis) to get it fixed, but they probably won't have the part. Then he gave us the name of two Heartland dealerships in Memphis, but they probably wouldn't have the part, and most likely won't want to do the service, either. Hmmm.
I asked the service guy if he could order the part and ship it to us? No problem. Just email detailed pictures so they could see exactly what parts they would need to order. That was easy. I included with the email our address in South Dakota for him to send them to.
A day passes and we get a call from father in law. Dealership just called him and wanted to know the measurements of the slides for the drawers. He's stressed that things are breaking already, etc. We get him calmed down and send the measurements via email and expressed my disappointment that they called my father in law. Please, in the future communicate with me.
Two weeks passed yesterday and we get a call from father in law. Wants to know what we want him to do with the slides for the drawers, UPS just dropped them off there.
We email the dealer and again express our disappointment and got back the following:
What would you do at this point?
Bought our BH3670 around Labor Day, 2012. Father in Law wanted to help us, since financing for full timers is non existent. However, we needed to go through his dealer and his credit union. Not a biggie.
Had our first problem here in Memphis. The ball bearings from the slides on the drawer were falling out, so the slide wasn't working. We called "the guy" at the dealership who first informed us we'd have to bring it in (let's just say not anywhere near Memphis) to get it fixed, but they probably won't have the part. Then he gave us the name of two Heartland dealerships in Memphis, but they probably wouldn't have the part, and most likely won't want to do the service, either. Hmmm.
I asked the service guy if he could order the part and ship it to us? No problem. Just email detailed pictures so they could see exactly what parts they would need to order. That was easy. I included with the email our address in South Dakota for him to send them to.
A day passes and we get a call from father in law. Dealership just called him and wanted to know the measurements of the slides for the drawers. He's stressed that things are breaking already, etc. We get him calmed down and send the measurements via email and expressed my disappointment that they called my father in law. Please, in the future communicate with me.
Two weeks passed yesterday and we get a call from father in law. Wants to know what we want him to do with the slides for the drawers, UPS just dropped them off there.
We email the dealer and again express our disappointment and got back the following:
I apologize on behalf of my parts dept.
I told them where to ship the drawer slide
and somehow they didn't ship it to the correct destionation.
It would be one thing if shipping would be $50 or more,
but its only going to be $5-$10...
If you are concerned about that, then we can get that addressed.
What would you do at this point?