Cheska,
Hello, I hope you have better luck with the TH in the future. I had a number of incidents & am still in the "working out the bugs" department. I'm glad I didn't take my 261 on the road for any distance, because I have had the new 2013 TQ 261 in & out (more in than out) of the shop since we picked it up. (10-2012) We did a tour of the Torque plant (after we already purchased the TH) & what I saw was concerning to me. The workers were in such a hurry & under pressure to pump out these units so fast that it's no wonder there were so many mistakes made on our 261. I thought as I was watching the construction of these units that as fast as things were being put together there could be alot of problems. As it was, unfortunately, there were many problems & I'm not sure yet if they are all worked out. (2 months)
And to boot the dealer in Elkhart is very incompetent with their QUALITY control. I've had to go back for many things they forgot or "inadvertently" forgot or didn't fix properly the first time. The next time, if there is one, before buying a new RV believe me it will be checked out long before I put a penny down. It seems that the manufacturer spits out the units as fast as possible, knowing there is going to be problems & expects the dealers to check them out & correct the mistakes. The problem seems that the dealers (I hope not all of them) do very poor jobs of checking the units out until after there is a problem. I say this because my water leak problems, TV bracket, debris under the flooring, the back door screen not closing correctly (which the dealer said could not be fixed) etc. (there is more) would have been caught if the dealer would have really checked it out in depth. Things are moving in the right direction but slow, if I would have gone on a long trip I would have been very displeased. I have spent a lot of $$ camping (close to home) and left & went home because I couldn't stay in the trailer. That's not to mention the cost traveling back & forth to Elkhart (fuel & tolls) that has been spent. This is unfortunate because this TH is a well constructed unit, and well thought out & has a good floor plan, but they just need a better QC system. I know with time things will be fixed but it is really unnecessary not to mention if it continues I think people will begin to look elsewhere for their RV's. Heartland please take note of this post and hopefully do it right the first time.