My wife loves our Frigidaire microwave. When the keypad went out, we contacted our dealer, who set up a service call with Frigidaire. They came to us, investigated the problem and returned with the part which was installed and now works perfectly again. This was all covered by warranty, instead of having to go to the dealers shop. It was much easier than making a couple of trips to the dealer or having to drop the trailer off until the work was done.We are full timers and this worked out great!