You may want to check the cabling between the TV and the Genesis. Mine played the DVD but everything was in black & white. I called the Genesis tech and he suggested looking at the TV menu as was suggested in an earlier reply. That did not pan out. I ended up looking at the back of the Genesis and found the factory had plugged the video-in cable for the TV to the wrong output on the Genesis, and the Sony TV was able to detect a signal, albeit the wrong type of signal. This may not be the cause of your problem, but sounds like an easier place to start looking rather than taking the TV off the wall. Best of luck