I have the same Model Number Microwave as PlanoTXBill a High Pointe EM925RSL-B. I discovered it was making a crackling noise as well. I called Heartland and spoke with the Service Manager, he called the Company that they buy the microwaves from, Collins & Company Inc. and that Company called me back a few minutes ago. They said that they had not received any complaints about this microwave, although it is now discontinued and has been replaced with another model, (she didn't say why it was discontinued, maybe because of this problem?) Collins & Co., would like to hear from anyone who is having or has had a problem with this microwave model. Their phone number is 1-574-848-1118, ask for Tracy. I would be interested to know myself how many people are having or have had this problem, so I will follow this thread.
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