View Full Version : gennesis will not play dvds?

07-14-2015, 02:40 PM
hey we took ownership of a 2013 elkridge. went out on our first trip and the gennisis system will not play any dvds tried several different dvds. it states no disc loaded. came home tried a dvd cleaner disk it did not load. tried to play a CD it loaded right up and played. Any thoughts?

07-14-2015, 07:36 PM
Hi mustangsally,

Sounds like the unit has to be replaced. Your dealer can take care of it for you, or if you're inclined to do it yourself, call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. They may agree to ship you a replacement player.