After a protracted research and shopping period, I recently purchased what is billed, by its manufacturer as "the finest 5th wheel available on the market, from a dealer in Cincinnati that used to carry Heartland. I had looked at Big Horn's locally, but they didnt have some feature and decor we wanted. Once the dealer was done trashing Heartland and explaining why they dropped the line, he convinced me that what I was buying was far superior, and negotiated a price that I could not resist. We liked the features, and fell for the pitch.
Several months down the road (pun intended) we are questioning our purchase. We have had numerous QC problems, and the workmanship, behind the pretty facade, seems no better than any other RV we shopped. The materials, in most cases seem nominal as best, not superior.
We have now learned that the capacity of our holding tanks, billed as 55/55 is actually 40/40, and that our freshwater tank is 16 gallons shy as well. We have no idea what the fix can or could be but even at the advertising size the ratio of black to grey is odd, and 110 is less than most of the competition.
Before jumping from the frying pan into the fire, I would like honest opinions of Heartland's quality control, workmanship, customer service, and any specific problem areas. I had heard from several owners that axles were a big issue, and the dealer told me there were numerous slide problems, and that some top management had left the company.
If you fear reprisal by the membership as basher, please feel free to e-mail us directly with your unflattering comments. The members on our current 5th wheels Yahoo group are pretty thin skinned, so I know what it is like to be attacked for being negative, even if it is totally honest. It is not my intention to stir up a hornet's nest on this site....I would just like candid, honest opinions.
Several months down the road (pun intended) we are questioning our purchase. We have had numerous QC problems, and the workmanship, behind the pretty facade, seems no better than any other RV we shopped. The materials, in most cases seem nominal as best, not superior.
We have now learned that the capacity of our holding tanks, billed as 55/55 is actually 40/40, and that our freshwater tank is 16 gallons shy as well. We have no idea what the fix can or could be but even at the advertising size the ratio of black to grey is odd, and 110 is less than most of the competition.
Before jumping from the frying pan into the fire, I would like honest opinions of Heartland's quality control, workmanship, customer service, and any specific problem areas. I had heard from several owners that axles were a big issue, and the dealer told me there were numerous slide problems, and that some top management had left the company.
If you fear reprisal by the membership as basher, please feel free to e-mail us directly with your unflattering comments. The members on our current 5th wheels Yahoo group are pretty thin skinned, so I know what it is like to be attacked for being negative, even if it is totally honest. It is not my intention to stir up a hornet's nest on this site....I would just like candid, honest opinions.