Winsurfer76
Member
I purchased a 2011 North Trail 32BUDS in April of this year. Three days after this, I noticed mold growing inside of the dinette booth. It did not rain in the three days I had the unit in my possession, so I imagined it was an existing leak. Upon closer examination, I found water damage to both sides of the booth. I immediately contacted my dealer and brought it in on 4/19/10 for service. I also noticed that the slide out floor would sag in the middle whenever it was fully retracted. The dealer said they would look at the floor while finding/fixing the leak. After 2 months at the dealer, I called to see what was the hold up. Heartland wanted to change the entire floor of the slide out and they were waiting for the floor to be shipped to them. The floor finally arrived at the dealer at the beginning of July and was able to pick up my unit on 7/22/10. I questioned the dealer about the length of time I was without my unit and told him how I was unhappy I felt. He said he could probably get my warranty extended for the period I was without my 32BUDS.
Today, I contacted the dealer to see what the status was on the warranty. Dealer said Heartland won't budge and I could contact them myself to see if I could do any better. I called customer service and they told me the same thing they told the dealer. "Heartland products have a 1 year warranty from the registration date" and "they can not extend my warranty date". He basically said it was the dealer's fault and not Heartland's it took so long and that they only provide repair parts. I explained that I was without my product for 3 months for something that was wrong with the camper the day I purchased it and now I have 9 months to see if something goes wrong or breaks before it is on my $$.
I'm not looking to get an extra year from Heartland, just have 12 months from the day it was repaired. I thought Heartland would stand behind their product and do the right thing, but it seems I was wrong. I don't think I will ever purchase another Heartland product in the future. Sorry for the rant, but I need to vent.
Today, I contacted the dealer to see what the status was on the warranty. Dealer said Heartland won't budge and I could contact them myself to see if I could do any better. I called customer service and they told me the same thing they told the dealer. "Heartland products have a 1 year warranty from the registration date" and "they can not extend my warranty date". He basically said it was the dealer's fault and not Heartland's it took so long and that they only provide repair parts. I explained that I was without my product for 3 months for something that was wrong with the camper the day I purchased it and now I have 9 months to see if something goes wrong or breaks before it is on my $$.
I'm not looking to get an extra year from Heartland, just have 12 months from the day it was repaired. I thought Heartland would stand behind their product and do the right thing, but it seems I was wrong. I don't think I will ever purchase another Heartland product in the future. Sorry for the rant, but I need to vent.