I'm normally the one defending Heartland's customer service, but this year we got hosed. Since it was my request to my wife, and she took it on the chin, I felt I had to post for others to read and beware.
I ask for a shirt and hat for xmas with the words Cyclone on it. When she went to the Heartland website to order it, but before she completed the order, she double checked by backing up a page. In the process the web page defaulted her carts shirt size from XL to SM. She completed the order not releazing the error. Clearly we own SOME blame in the problem. However, this is where it gets interesting. Much to her amazement, Heartland doesn't actually have these in stock. They're made by some third party, and clearly not in the xmas spirit refused to take the item back and send her the correct shirt. All they would do is ALLOW her to order another one. At this point xmas was getting closer. They passed the buck between Jim B and themselves, and they were suppose to call back when they could sent out an XL (yea the girl was going to buy yet another one for me) but that call never happened. My wife called again after a few more days passed, and was reassured they would have it and call her. Xmas came and went...so did new years...we never recieved a phone...never the corrected shirt.
Wanna know what I got for xmas? A shirt four times too small, a bill for it, no customer service of any kind from any party involved, and a disgusted wife. Merry xmas Heartland, Jim, and whatever 3rd party they're sending you to for appearel.
I ask for a shirt and hat for xmas with the words Cyclone on it. When she went to the Heartland website to order it, but before she completed the order, she double checked by backing up a page. In the process the web page defaulted her carts shirt size from XL to SM. She completed the order not releazing the error. Clearly we own SOME blame in the problem. However, this is where it gets interesting. Much to her amazement, Heartland doesn't actually have these in stock. They're made by some third party, and clearly not in the xmas spirit refused to take the item back and send her the correct shirt. All they would do is ALLOW her to order another one. At this point xmas was getting closer. They passed the buck between Jim B and themselves, and they were suppose to call back when they could sent out an XL (yea the girl was going to buy yet another one for me) but that call never happened. My wife called again after a few more days passed, and was reassured they would have it and call her. Xmas came and went...so did new years...we never recieved a phone...never the corrected shirt.
Wanna know what I got for xmas? A shirt four times too small, a bill for it, no customer service of any kind from any party involved, and a disgusted wife. Merry xmas Heartland, Jim, and whatever 3rd party they're sending you to for appearel.