murry135
New York Chapter Leaders - retired
Well its confirmed after numerous phone calls made by myself, I have been bitten by the Dometic Power Awning Recall. If another HOC member was not responsible enough to report and post the recall that was in an article in another periodical I would to this day not know with over 600 miles of travel on this unit since taking ownership in April. Guest what, and it's not hard to figure out where I stand now with a 2013 Heartland Landmark Key Largo, "DIW, DEAD IN WATER." I have to wait to travel with my unit until Dometic finds a certified repair to come and replace the two awning motors. Yet, lets take this to another level, I just towed my unit yesterday for 3.5 hours to its home dealership for repairs that were supposed to be addressed prior to pickup, found during PDI, and not authorized for replacement and repair until recently and then the wait for a service opening. So here I sit with a extremely expense high end 5'er and unable to use it because Dometic has advised me now not to tow until repaired. SO, will Dometic reimburse me for time loss, I still have to pay bank note even though I don't have unit? I am venting here about my discontent for the RV industry and the QC that goes into the product. I was told by my dealership that our unit was one that was pulled from the assymbly line for a closer QC control. Wow am I lucky can you imagine if I was not pulled and looked at closely. I have interior screws protruding through the bottoms of my slide outs, ripped squee-gee rubber seals on slide outs, dry rotted rubber mounts on all four shocks on Lippert suspension and slides that do not close and seal square. I understand the unit goes down the road and is a rolling earthquate but first you have to ROLL IT, not point out and wait almost 90 days for repairs and to then have to alert the dealer that my unit is part of the recall and there response is we will look into it. Let's go America wake up and let's get back to caring for what we make and offer. Sorry for the rant but I worked hard for what I have and expect people to work for me the way I did for them. Don't think I am asking for a lot here. I always read and to what others had to say about QC and dealer and industry short falls with a grain of sale, but now I am mad and disappointed, maybe RVing is not for my personallity. Whats your opinion?