Recent content by csalmons

I apologize for not getting in contact sooner. We were out of the office for the New Year. You can order parts for the Apollo 1/2 time oven directly through Midwest Sales if you have not already done so. You can call us at 800-772-7262 to order. We have the turn table driver (the little brown...

Sorry for the long delay on my response. I had some logging in trouble and I don't have access to this on the weekends. Anyway, if you are having issues please call us at the number below so we can assist you. Some items can take a little longer than 1/2 the time to cook depending on the...

I'm sorry to hear that you are having problems. Did you happen to call in here for any assistance in repairing your unit? We do offer a repair return program, depending on where you are it may or maynot be more cost effective than purchasing a new unit. If you have any questions please feel...

Nell, I want to thank you for working with us. I hope everything did go pretty smoothly. If you have any more problems or questions please do not hesitate to contact us. Happy travels :)

Nell, I would assume the microwave is also in the camper which is stored a long way from home as well. Once you get to the unit give us a call, there are things you might be able to do with out having to remove the micro or replace it. The warranty period on the microwave is 1 year from the...

Tom, I want to thank you very much for that comment. I'm only here Monday through Friday 8-5pm so I am not always able to respond as quickly on the weekend posts. I hope everyone makes use of this forum, and from what I have seen over the past year there has been some really good advice...

There are a few different options we can look into whether you are in warranty or out. If you are out of warranty we will help you figure out the most cost effective resolution to your problem. Sometimes it's not really as bad as you think it is once we get the technician involved. Just give...

Nell, I am really sorry to hear you are having trouble. It would help to know which model of microwave you have. Please give us a call here and we will be happy to help you out. Call and speak with Tammi, she may direct you to our service tech so he can trouble shoot some of these issues...

Carolyn, It seems as though you've had some great people giving you advice. If you haven't found assistance yet, or if you have any other questions, please give us a call at 800-772-7262 we are on Eastern time. Tammi will be happy to assist you with any help. Our tech is also availible to...

I was hoping that someone from my company could respond. I was on vacation last week and I did not have my password with me to log on to reply to you. Please give us a call if you haven't already. Tammi will be able to answer any questions. Thank you!

If you would like to purchase a new oven you can do that through Midwest by calling the 800 number as well. Midwest is the exclusive distributor and reseller of the Apollo units for the RV industry. Walmart sells the units for home use only. Just a little advice, when purchasing online, make...

Bill and Deborah, Glad to see you are interested in the new 1/4 time oven, however, it has not quite hit the market. We are pretty excited about it too. Production has not quite started yet, but we are expecting the unit to be availible sometime this fall. That is not definite, but it is...

Rick and Debbie< Please give us a call regarding your door. It sounds like you have a defective door latch release. It's an easy fix and we will be happy to assist you with that. **not really relevant, but my husband is a civilian firefighter at a local AFB** we were stationed in Tucson...

No problem Mark. I know all you RV owner have loads of paperwork shoved your way when you make a purchase, and many things can get lost in the shuffle. Besides, who wants to really read all that anyway :) I may not respond quickly on the weekends, but Monday through Friday I am logged on and...

This is not exactly an answer to the question above, just more of a FYI I suppose. It is possible that the reason the plate is slipping is because the turn table knob is worn. This is NOT a common problem, but it is possible. I just want to make sure that I make a few points for anyone...