Recent content by Quilter

Thanks everyone for your ideas. Do you have a price range for the programmable locks? Sent from my VK815 using Tapatalk

I have lost the door key for our 2014 Big Horn 3610. We still have my husband's key but no spares not do we have a spare key for the basement doors which use a"R001". Does anyone know where we can get replacements made? Sent from my VS986 using Tapatalk

Does anyone know what is under the carpet in the living room area in a 2014 Bighorn 3610? The kitchen flooring goes right up to the edge of the carpet. The carpet is looking pretty matted (not very good quality and no padding). I would like to remove the carpet altogether in the LR if the...

Still can't get it to download. It almost made it but then stopped and I let it try for about 4 hours. Any suggestions?

Does not download. Goes to address but does not load.

Finally got our reimbursement check for the folding chairs this past week. Still waiting on the parts to arrive to our repair person to get our warranty issues resolved. The most important one if the slide seal. Really worried that the water is going to cause dry rot in the flooring. We soak it...

Folding Chair Collasping Update Just thought I'd post an update about our chair issue. Heartland decided that we should buy our own replacement chair for the one that collapsed and reimburse us. We did this back in June and submitted the receipt as requested plus returned the broken chair (at...

We worked at Dollywood for 3 years and it is definitely worth the price. They have great rides & roller coasters if that is your thing and excellent entertainment if it is not. Food costs are about average for a theme park. A great show on the parkway is Smoky Mountain Opry. We have seen it...

Just wanted to let you all know. My husband called Heartland today and spoke to Greg. After inquiring about my health and if I was seriously hurt, he said they would send us a new chair with no hesitation on his part. I am very pleased with the response that we have gotten and hope that this is...

I was sitting in this chair tonight at my desk in our 2014 Bighorn 3610 when it collapsed with me in it scraping my legs and cutting them. After my husband picked me up off the floor, we looked at the chair and all the screws had fallen out of the hinges where they attached to the seat. Pretty...

According to the manual it is a Greystone Model #F2611 E. As I stated in my original post, the manual does not list any way to get ahold of the company. I will try calling Heartland tomorrow and see if they can help me. Thanks

I have misplaced (lost) the remote for our electric fireplace. We use it almost everyday and when we last moved our Bighorn 3610 the remote went missing. I have looked in the manual that came with the fireplace but it does not give a list of replacement parts nor a phone number to contact the...

Does the vent open automatically when the convection oven is being used or do you have to open it manually. I think we found the vent but can't figure out how to open it.

I persevered long enough and just had a new High Pointe Micro/Conv oven installed. The tech tested it and said according to his probe that it heated to the correct temp (I had him test it at 425). I preheated it to 425 with an oven thermometer on the wire rack required for the convection oven...

I was the squeaky wheel today, posted on this forum plus sent emails to both Heartland and Camping World. Because of this, Heartland is ordering a new microwave/convection oven and Camping World is going to handle getting it installed. We knew we would have to take our unit into Camping World...