Recent content by rangerbait

  1. rangerbait

    Ordered a part from Heartland...anyone else receive terrible customer service?

    I reckon that was the case...since I'm ultimately more concerned with results, I'll definitely give them another chance. Question: I received the updated quote yesterday, and the part I ordered is $20.24, but the shipping is $35.62...so $55.86 for a $20 part. I had my 200 lb. ProPride hitch...
  2. rangerbait

    Ordered a part from Heartland...anyone else receive terrible customer service?

    Perhaps...but even if I was 100% in the wrong, I would be pretty I displeased to have one of my public facing representatives communicating with customers in that way, if I were running Heartland.
  3. rangerbait

    Ordered a part from Heartland...anyone else receive terrible customer service?

    What don't you get? I asked for the one part (the wooden bezel) that required customization, and Michelle arbitrarily added an additional part to the invoice. I apologized if there had been a miscommunication, and reiterated that I only wanted the part I originally inquired about. Let's say...
  4. rangerbait

    Ordered a part from Heartland...anyone else receive terrible customer service?

    Your experience is what I was hoping for, but didn't get unfortunately. Yes, I had water in the water heater. It was working fine on AC power for the first two days, then failed thereafter. Fortunately we were right there when it happened, or else it could have gone very differently.
  5. rangerbait

    Ordered a part from Heartland...anyone else receive terrible customer service?

    Greetings, I recently purchased my second Heartland Travel Trailer, but had my first interaction with the company. I had read numerous horror stories about the brand, but the same can be said for most rv manufacturers out there, so I chalked it up to a general opinion of the industry. I...
  6. rangerbait

    First tow with new Trail Runner and new TV + ProPride 3P hitch!

    Will post plenty of pics...don't worry there! I grew up in the area, and lived in South Lake Tahoe for a number of years. Such a great area! My favorite spot for RVing at the lake is the Tahoe Valley campground. It has a ton of full-hookup spots, and in centrally located to all of the...
  7. rangerbait

    First tow with new Trail Runner and new TV + ProPride 3P hitch!

    So far the ProPride pulls great...but who could tell; the F350 is such a monster, the rear end didn't even sink an inch when I dropped the tongue on it.
  8. rangerbait

    First tow with new Trail Runner and new TV + ProPride 3P hitch!

    First trip to Lake Tahoe next month is already booked!! We're heading up there for 5 days and meeting my parents at the campground...STOKED!!! We're debating taking a quick overnight shakedown trip to the local RV park just to make sure everything works properly first. Time is the biggest...
  9. rangerbait

    First tow with new Trail Runner and new TV + ProPride 3P hitch!

    The 2011 Armada wasn't up to the task of towing our new 8,000 dry weight TT, so it had to go. I found a great deal on a sweet 2012 F350 Fx4 PSD Lariat in excellent shape. Took it out for it's maiden tow today, and was absolutely blown away with how easily it handled the load. The exhaust...
  10. rangerbait

    New Trail Runner on the way!!!

    Howdy Flips, I actually did end up picking up a ProPride hitch...and a new tow vehicle to boot! It's a 2012 F350 Diesel...our old Armada was just a little under gunned for the task. I take delivery of the truck on Wednesday, and will be making a trip up to Lake Tahoe next month; I was...
  11. rangerbait

    Entertainment center opening...what size TV fits?

    That's what I was figuring...I'll have to wait until it gets here this weekend to know for sure.
  12. rangerbait

    Going to Disneyland

    Hahaha!! Sorry Sacto...ok, I'll concede that there are pretty nice views of the Sierra on a clear day :-) And I know what you mean about the GV being a stressful tow...I went up and over Tehachapi back in Dec of 2011, and I was very happy when it was over.
  13. rangerbait

    Entertainment center opening...what size TV fits?

    Howdy all, I bought a new 2014 Trail Runner 31 QBBH sight unseen and will be taking delivery within a week or so. My question is this: will the 28.5" wide opening in the entertainment center cabinet accommodate a 32" LCD, which all modern models seem to have a 29.1" (since when do we measure...
  14. rangerbait

    Going to Disneyland

    Take 395 for sure and plan your gas stops. As you well know from traveling both routes, once you pass Auburn there's absolutely nothing to see until you get to the grapevine. 395 is much more scenic, and you can overnight in Mammoth.
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