Recent content by Scott

Thanks everyone for your kind comments. I honestly hope to stay somewhat in touch with this great group of people here at the owners forum and will be checking in periodically. It has definitely been a bitter-sweet time, saying goodbye to a lot of close friends and co-workers at Heartland...

Heartland Family and Friends: One thing I know for sure is things change. But that is not always bad. In fact, often times it's good. I have been asked so many times recently about what I am going to be doing that I decided to simply jot it down for anyone who is interested. Yes, I have resigned...

Just a note - the Lafoons are just some of the many "great" people that I have had the opportunity to meet while through Heartland. I remember when they first sent me that picture show to say "thanks!". I can't tell you how much it meant to hear back from them like that. This is why we do...

Jim is right, we didn't have room on those two brochures - but I do think we did pretty good though - advertising the club in a very prominent place on the back covers of five brochures. ST

rcobb, Sorry - not sure why the factory monitor for this thread didn't see your post and yes, jpmorgan gave you the correct advice in pointing you towards our customer service center where we have over 30 men and women at your service to get what ever it is with your overflow vent taken care of...

My goal is to have all of that information on our web site by the end of the month - and some of it should begin to show up over the coming weeks. ST

If the video said that, the sales guy made a mistake. The 15,000 A/C is on option. ST

ReddingScott, To answer your questions: Advantages/Disadvantages of wood roof trusses vs. aluminum trusses. Well, the aluminum ones are lighter - but they are more expensive, especially as the aluminum prices went through the roof in 2007. That was one of the biggest reasons we went to wood...

Yes we introduce our new model changes at the Louisville show, and we take orders from dealers who will begin receiving their new product typically in January/February/March. Is there a slight price difference? Yes. But honestly, it is such a small percentage that it is not that noticeable at...

AEmedic, First of all, thank you for your service for our country over there in Afghanistan! Secondly, regarding the tongue weight of a RAZOR with the generator - I will have to see if I can get that information for you here at the factory - we typically do the tongue weights prior to options...

fishn2dmax - I am pretty sure that this was an oversight on our part. Maybe there was a change order involved in production that was not caught before the sticker was printed for the coach. The correct GWVR for your coach will be 13,000 lb. Call our customer service dept. to get a new...

Axles/Ratings I have emailed engineering to find out what happened. I know that we can get you the right sticker, showing the upgraded the axles. ST

All Heartland Products will be on display at the Tampa Show. The dearer showing them is Longview RV. ST

JEAN-PIERRE, First of all I am sorry that one of the tires on your fifth wheel developed a bubble. Our tire manfufacturers will step up and replace this tire at no cost to you. A bubble is not something they can argue about. You state that "Heartland washes our hands.." This is not correct...

I apologize that some of you had less than stellar plant tours while visiting Heartland. Sometimes, we get caught with our sales guys out of town, and the plant has already left for the day - which leaves us with sales trainees to give the tour. Out the 365 days a year, I think we are...