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hello we also have just recieved the same trailer and same problem. The specs for ours says it has two grey tanks but i can only find one grey water valve. Does your gauges inside have a reading for gey tank #2? ours does and it reads full, i just don't know how to drain it to read empty.

Heartland told us to contact our dealer saying THEY must have forgotten to plumb that second drain?? After a couple of colorful conversations with the dealer he assumes that if we can only see one grey tank handle then we must only have one grey tank. All specs say I have 2 and so does my gauges...

i have checked both spots and found nothing. The trailer only has one drain that both grey and black empty out of. What is strange is that the grey tank #1 actually has a sticker on the trailer saying Grey tank valve #1. which would lead me to believe that somewhere else i would see another...

Was this on the underbelly or a storage door on the side of the trailer. I'm looking just cant seem to find anything.:confused:

We contacted heartland and they told us to talk to our local dealer. This is of no help for they need to look at it in person and we are too far away from them. We live in Canada and will need to drain this tank before winter or it will freeze.

We have called the support line and they told us to go see our local dealer. We are not close to the dealership was hoping someone may have the same trailer and could direct US to the valve. We live in Canada and will have to make sure the tank is emptied before winter.

We recently bought a fairfield 403BH. I know I have 2 grey tanks and 1 black tank but I only can find 2 valve handles...one for the black and one for grey tank #1. Where is the handle for grey tank #2? My sensor reads grey tank #1 as empty but grey tank #2 as full. How do I empty #2? Thanks...