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yeah, I understand the rule, but I doubt Thetford had a rep standing there making sure they witnessed water running down the base before they replaced a $10 seal. I’d think that in the interest of keeping a new customer happy they could look at the pics, listen to my detailed description, look...

Thanks, I’ll do that! Took it into the dealership service dept and showed them exactly where the water was streaming from, as well as pictures, but they couldn’t replicate the issue so they wouldn’t take it apart and fix it under the warranty! Amazes me how they refuse to pull it apart unless...

Thanks for the input! In trying to chase this down, I pressed my wife for specifics about just how much water there was on the floor on both sides of the slides when she brought them in. I'm thinking cups, based on the panic and bath towels she had laid on both sides of the sofa slide. She...

Hi, I'm new to this forum and new to Heartland. I just took delivery of a 2020 Highlander 350H toy hauler and took it on its maiden voyage last weekend. After a couple days of use, the main toilet (Thetford Aqua-Magic Style II) had a puddle of water on the floor around the base. A little...

Hi all! I'm new to this forum and just took delivery of a 2020 Highlander 350H 5th Wheel. This is my first trailer that has slides and this one has three. Took the trailer on its maiden voyage this weekend and had a pretty good rainfall one night. The slides sealed well during the rain storm...