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Thank you all for your insightful comments. Matt from Heartland customer care has contacted me as a result of my post here and he was able to locate our order and parts, so the work on the GC can begin as soon as they arrive.

Hi! We purchased an extended warranty after having to have $8,000 worth of work done on the rig nine months after we purchased it; we figured that was a sign of what was to come. We are simply waiting for Heartland to respond in some way to the service department about the availability of parts...

Very briefly, we're full time RVers who own a 2011 Landmark GC that we purchased in December of 2009. Sunday a week ago the roller bracket on one of the rollers in the kitchen slideout broke, tearing the vinyl flooring. Unable to find a dealer in the Memphis, TN area who could help us before...

That may be part of the problem. We've already had our keypad replaced in September of 2010 and now the new one is malfunctioning. I took it apart to put in a new battery and discovered several of the gold contacts had green corrosion on them although the 4 month old battery did not show any...

The KOA in Terre Haute on I-70 is open year round, serves breakfast and has nice pull through sites.

Jim, Sorry I wasn't clear that I was being sarcastic over the "full time" classification on the Landmark based on having a Dexter suspension/axles and frameless windows. And I wasn't aware that there WAS a full timer exclusion in the warranty--interesting. Actually, our particular unit has...

I'm curious--since we own a 2011 Landmark Grand Canyon that we ordered in November of 2009 and picked up in December of 2009 and it came with Lippert axles and framed windows do I not really have a 2011 Landmark that is made for fulltime RVers? It seems with Heartland that the exact options and...

It's too bad the list of all those "upgrades" wasn't available when we attempted to order a 2010 Landmark GC in November of 2009 and were told we would be receiving a 2011 Landmark GC instead. It has been the worst RV of the five we have owned since 1993. I cried when I first stepped inside of...

Re: RV Capital Services, Elkhart, Indiana Same experience when we left on a snowy December day but we were trucking on down to Texas so had it looked at later while in San Diego. Which is where we discovered that the Neverlube axles we had ordered and paid for had not been installed. Another...

I tried for a couple of hours to get the Jensen programmed with our Dish remote, even going through every code individually (THAT was fun!) I actually hit a code right towards the end of the list, but couldn't get it to lock in and after two attempts at doing the individual code routine I was...

Re: the door striker. Ours in our 2011 Landmark GC was off also, as was the travel locking latch for the door. Hubby had to move both. Seems there were several bad days at the factory when ours was built.

We have a 2011 Landmark GC with the barrel cabinet which I have loaded to the gills with spices and we've never had a problem with it coming open while traveling. We're fulltimers and the rig gets moved every week/2 weeks so the latch has been tested quite a bit!

Some of us girls share towing in a Ford F450 too, ya know. We have a 2008 Ford F450 with a 4.88 rear end which gives us a towing capacity of 26,600 lbs. We have the Navistar 6.4 engine with the dual turbo exhaust, which means there are six (count 'em) radiators in that puppy. The ride is much...

Our 2011 Landmark came with the door installed like yours is now after the accident. The cord comes off the top of the reel also.

We have used Coach Net since 2002 and are very pleased with the service. We have had to call them annually for either the 5er's tires blowing or flats on the dually and we've only had a problem with them not being able to help us one time when we were off road (our own fault). They also have a...

Jeff, your story reflects our of four months ago, although we bought the 2011 Landmark Grand Canyon, down to the wrong 8,000 Neverlube axles not being installed as promised and the brakes not being adjusted (and we left the lot with four inches of snow on the roads!) We couldn't do a thorough...

Hey Mark! Denny and I will probably swing into the TT park the first week of October to handle some doctor/dental visits before taking off for Myrtle Beach for the month. Perhaps we'll see you there!

La Mesa Service Center at 6006 Mirimar Rd in San Diego is an authorized Heartland service center. It's not a bad drive from the El Cajon area; Hwy 94 to I-805 to Mirimar Rd.

h2ok9, Just make sure if you order them, you get them. We ordered (and paid extra) for 8,000 Neverlube axles with the larger brakes only to find when we had a squealing wheel problem and had the wheels pulled that we had axles that needed to be greased. Still waiting to hear from our original...

We'll be leaving Pio Pico TT that morning, headed to Julian (KQ Ranch). Sorry to miss you--we've been on the road eleven years and still love it, which is why we just bought a 2011 Grand Canyon!

Mark, we will be in either Wyoming or Montana about the time of the Nashville rally, although we may be in Colorado around the time of the one in Gunnison (which is a gorgeous area). We're still busy making the GC "ours" by adding shelving, JT stabilizers, a water filtration system, etc. Right...

Hey Mark, Denny and I were at Chestnut Lake AND Lake and Shore this past summer. Chestnut Lake was miserable with mosquitoes and it was tight getting into the spots and that was with our shorter 36' Palisades--it would be even tougher with the 38' GC. I really enjoyed Lake and Shore--close to...

It's amazing the changes they've made between your 2011 GC and our 2011 GC. Or perhaps as a demo they did things differently with the interior. But we certainly do have a nice looking rig, don't we?;)

Thanks for the info, guys. I didn't think it was right, but each manufacturer has different standards so I thought I'd check. I'll see if I can get this looked at in Arizona, since I have no desire to haul the rig back to Indiana since we just left there two weeks ago and we're now 2,000 miles...

We have just received our Landmark Grand Canyon and due to the cold weather we tried to use the heat pump on the air conditioner. Since we've had heat pumps before on two different fifth wheels from other companies, we were very surprised when the entrance door to the trailer started rattling...

Sorry not to thank y'all sooner--we've been busy putting away things in the new GC. Denny DID find the gauge, which showed him that one tank was empty and the other pert-near empty. Is there anywhere in this country that's warm right now? And yes, Mr. Belletti, I meant you! Thanks for...

We just picked up our 2011 Grand Canyon (yay, us!) from Great Lakes RV in Elkhart, IN (yay, Rob!) and after five days of using the furnace to heat our rig while we switched over our belongings and got everything fixed we're wondering how to tell if our propane tanks go empty. Other than the...