You will need to locate your water heater. On the back side of the water heater you will find two PEX water lines (hard plastic water lines). They will each have a valve on them. Open these valves.
There should be another PEX line that connects those two, this is the crossover. It will have a valve on it. Close this valve.
Here is a link to our Winterization Guide found in Tools located at the top of this page. [
LINK]
Let us know what you find.
Peace
Dave