Ordering parts from Heartland

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RandyDeb

Active Member

• May 1, 2017

• #1

Hi guys

I called Heartland today to order some parts. Nothing big, a couple wheel bearing sets and a fender for my BH. The lady I talked to said they don't take orders over the phone, but I should got to Eastcoastparts@heartland.com and order them on that web site. Well spent the better part of an hour trying to find a link that will take me to Heartland parts, but no luck. Keep getting to E-trailer. Is that Heartlands parts site?

 

danemayer

Well-known member

• May 1, 2017

• #2

Eastcoastparts@heartland.com is an email address, not a website. Perhaps they meant for you to send an email with your Name, Address, Vin#, a description of the parts you want to order, and pictures, if relevant.

 

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RandyDeb

Active Member

• May 1, 2017

• #3

Da

Thanks Dan.

 

Toy1Ton

Toy 1 Ton

• May 1, 2017

• #4

hate the new system

 

TravelTiger

Founding Texas-West Chapter Leaders-Retired

• May 1, 2017

• #5

That seems odd, I called about 2 weeks ago and ordered a decal over the phone. I did have the exact part number, though. They called me the next week to take my payment.


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Piperflyer

Well-known member

• May 1, 2017

• #6

This is who I went through when ordering parts.

Angela Gilliland
Heartland RV Parts
Hours of operation: Mon-Thurs: 8am-5pm; Friday 8am-4pm
All new request must be sent to
MidWestParts@Heartlandrvs.com

 

Bogie

Well-known member

• May 2, 2017

• #7

Okay. So I see a "eastcoastparts" and "midwestparts" email address. Is there a" westcoastparts" or a "southernstatesparts" address? Or any other email addresses for that matter?

Or is this just a case of a person not wanting to take the info over the phone?

Maybe Jim B. could check with the powers that be at Heartland and find out what the official policy is.

 

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jbeletti

Well-known member

• May 2, 2017

• #8

I'm checking into this and will report back when I learn anything.


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tessa

Active Member

• May 2, 2017

• #9

this is who I ordered my parts from, very nice and helpful

Dena Weiss
Parts Representative
Heartland RV
877-262-8032
Please send all new requests to SOUTHWESTPARTS@HEARTLANDRVS.<wbr>COM
Hours: Monday – Thursday 8 a.m. – 5 p.m. Friday 8 a.m. – 4 p.m.

 

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donr827

Well-known member

• May 3, 2017

• #10

Since we do not have the part number or just need to talk to a parts person.
Don

 

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RamblinFever

Active Member

• May 4, 2017

• #11

Dena Weiss Dena.Weiss@heartlandrvs.com <dena.weiss@heartlandrvs.com> Here's a source to order.</dena.weiss@heartlandrvs.com>

 

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RandyDeb

Active Member

• May 4, 2017

• #12

Even after getting the email address from Dan, it still didn't work. So I called them again and was told to add RVS to the address. That finally got it done.... So the address I ended up with is eastcoastparts@heartlandrvs.com! Talked to Brittany. Sent the email with picture on Tuesday night, she sent me a price yesterday (Wednesday) morning. I agreed to buy it via another email Wednesday morning, and was called for payment this morning. As I understand the process once you agree to buy, the item is packaged and readied for shipping. Then you get a phone call for payment information. This was the first time I have called Heartland for parts and I can say it was mildly painful. Maybe its just me getting old and impatient.

 

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steve cape cod

Member

• Oct 2, 2021

• #13

I need to order a 2011 Heartland Sundance 3200FK entry door. Can anyone please tell me how to go about ordering or who to call. Thanks

 

cookie

Administrator

Staff member

• Oct 2, 2021

• #14

Call Heartland Customer Service. 877-262-8032
Be sure to have your VIN handy.

Peace
Dave

 

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rojo2697

Member

• Oct 4, 2021

• #15

I’ve contacted Jes numerous times; she’s super friendly and helpful..and yes., have your vin ready.

Good luck

Jessica.Schellenberg@heartlandrvs.com

 

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tmfurtado

Member

• May 30, 2024

• #16

rojo2697 said:

I’ve contacted Jes numerous times; she’s super friendly and helpful..and yes., have your vin ready.

Good luck

Jessica.Schellenberg@heartlandrvs.com

Click to expand...

100% agree I just contacted Jessica and she was so kind and friendly and is helping us get a replacement table top since ours broke. Didn't think it would be possible as our trailer is 4 years old, but to our surprise we are in luck

 

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tmfurtado

Member

• May 30, 2024

• #17

In case you need any replacement parts for your Heartland RV. I would highly consider contacting Jessica Schellenberg at Jessica.Schellenberg@heartlandrvs.com she is very helpful and responds quickly. We just ordered a replacement table for our travel trailer which is 4 years old and it was so easy working with her.

 

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Tony9912

Member

• Oct 4, 2024

• #18

Thanks everyone for sharing your stories here. I'm a new Heartland Wilderness owner and was able to give them a call and place an order for the parts. Looking forward to being apart of this community now. I've already learned a lot from the many threads on here!