A couple weeks ago we took the BH down to Canton TX for a few days and while the DW was preparing supper (because it was raining and I couldn't cook outside) she tried to get something out of the microwave but the door wouldn't open. I had to pry the door open so that the food inside wouldn't spoil and stink up the place. After that we didn't dare try to use it. I called the dealer and explained things to them and they said for me to bring the rig to them so they could check it out. They agreed for me to bring the microwave to them and they would take care of it. They called today and said it was covered under the extended warranty and the new unit would be here early next week. Apparently the mechanism that opens the door somehow broke or otherwise fell out of it's required place and that was the problem. So, all is well now and when I get it installed we'll be good to go.