Hi drice,
Welcome to the Heartland Owners Forum and Family. We have a great bunch of people here with lots of information and all willing to share their knowledge if needed.
I'm sure some others will chime in here soon, but sounds like you may have a backflow/vacumbreaker installed backwards. I don't know for sure, but it is most likely up behind the shower faucet handles. You might pull the panel behind the UDC and check the direction the hose goes on the backside of the connection for the backflush connector.
Or call your dealer for help.
Enjoy the forum.
Jim M