Howdy,
What would you do if this happened to you ?
Feb 28 2019 we purchased from CW in Valencia CA a 2019 Fuel 305 Toyhauler. Our previous unit was a 2005 Forest River Wildwood 25BH , purchased new. It looked good as new when we sold it to the first buyer. Only once did it go in for warranty and one recall.
Problem is our $xxk Fuel 305 was delivered with a rock under the flooring. There were little things we noticed as we were stocking and prepping for our first outing that first two weeks,smudges, molding , bad indicator light switch and the kitchen sink drain wasn't connected that I took care of, BUT the flooring I contacted Heartland and they said take it to CW. The night before taking it in to warranty I decided to wash the roof, since I never had seen it. Boy was that a shocker. It was rippled and loose to the point of needing replacement. Poor install on a brand new unit. How it left Heartland IDK. How it sat for sale at CW and no one says a thing. IDK.
CW had our unit over 5 weeks. During that time they claim they fixed the sink drain, the floor, some outer moldings, and battery terminals, which later fell off again. The big thing they did was convince us Heartland was not backing the roof warranty after two weeks. They had previously told me it was approved. Now the story is I call Heartland, send pics and get it approved. CW now said they ordered the replacement but after three more weeks Heartland said they hadn't got a request. About this time we feel like suckers. Heartland and CW dropped the ball together.Our 35 wedding anniversary tradition to camp had came and gone.
We pulled our unit unrepaired, floor and roof to another facility that promptly fixed the roof and exterior blems...what we thought was the end. We had missed our Mothers Day outing and our family is saying...didn't you buy a new rig in Feb.? We camp easily 50-60 nights a year.
So we take the rig out and use it. ( read your warranty) The black tank black flush leaked through the wall onto bath floor. I call Heartland and they say send pics. We spend $xxk on a unit and I'm told to remove the panels and send pics ??? So I do and find the fittings loose. I fix that and check ALL the others. Under our bath sink I find the slide-out modulator blinking error code 9 ?? I then clean the interior light lens and most have just 2 or 3 screws of 4 needed to keep from ripping the fixtures out. During our one outting a blue wire had revealed itself from the underneath of our load ramp, so I check on that too. It appears to be installed as an after thought. Un jacketed and zip tied to the center of the levelers. What its for I have no idea. That's what I thought Heartland got the $xxk for. Any reasonable and prudent person expects sufficient engineering and quality work and careful thought. Sure, maybe a few glitches , but this many ?
The straw that breaks the camels back is the wire harnesses I saw that are installed underneath the load ramp, with a shorted loom. Short cutted and raw wires stretched and bent over the sharp edge of the frame and others sitting unprotected on the frame. No jacket or loom.
Again , while I'm checking ALL the plumbing fittings myself I see under the shower pan. The supports are few and oddly shaped scraps of wood. Some splintered from the install staples. My wife says it felt loose. Now I know. Too many corners we turn or uncover in this unit bring concern on two issues. One is the immediate telling of less than industry standard. ( If there are any. But Heartland adverts say they are the Hallmark) And two if Heartland can't ensure a simple thing as screws and wires and plumbing, what about the rest of the unit ? Where else did they cut corners ??
Gee Man. If Heartland can't put a decent roof, sweep ALL debris before laying flooring, connect water and drain fittings, crimp wires, install screws to hold appliances ( oh yeah, our water pump wasnt mounted at all and I also notice our circuit breakers are shoved in crooked) and not ensure wiring is properly jacketed...WHAT THE HECK ELSE AINT RIGHT ??? I'm not going to find out.
We don't want to find out the frame comes undone, or the Slide-out unhinged, or the brakes will fail while driving this unit. We do not pay any amount to be subjected to substandard and assemblage of a public highway fairing unit. It is beyond a "warranty" issue. Seeing what we have , no reasonable and prudent person would expect to feel comfortable in.
Was this unit built on New Years Eve or under a labor dispute ? I have read and re- read their interpretation of a warranty. It's predictable. I'm a business owner myself.
The rig is beautiful. The nuts and bolts are not right/just not there. Heartland has been told by me to buy back the unit or deliver a flagship model. What would you do.??
What would you do if this happened to you ?
Feb 28 2019 we purchased from CW in Valencia CA a 2019 Fuel 305 Toyhauler. Our previous unit was a 2005 Forest River Wildwood 25BH , purchased new. It looked good as new when we sold it to the first buyer. Only once did it go in for warranty and one recall.
Problem is our $xxk Fuel 305 was delivered with a rock under the flooring. There were little things we noticed as we were stocking and prepping for our first outing that first two weeks,smudges, molding , bad indicator light switch and the kitchen sink drain wasn't connected that I took care of, BUT the flooring I contacted Heartland and they said take it to CW. The night before taking it in to warranty I decided to wash the roof, since I never had seen it. Boy was that a shocker. It was rippled and loose to the point of needing replacement. Poor install on a brand new unit. How it left Heartland IDK. How it sat for sale at CW and no one says a thing. IDK.
CW had our unit over 5 weeks. During that time they claim they fixed the sink drain, the floor, some outer moldings, and battery terminals, which later fell off again. The big thing they did was convince us Heartland was not backing the roof warranty after two weeks. They had previously told me it was approved. Now the story is I call Heartland, send pics and get it approved. CW now said they ordered the replacement but after three more weeks Heartland said they hadn't got a request. About this time we feel like suckers. Heartland and CW dropped the ball together.Our 35 wedding anniversary tradition to camp had came and gone.
We pulled our unit unrepaired, floor and roof to another facility that promptly fixed the roof and exterior blems...what we thought was the end. We had missed our Mothers Day outing and our family is saying...didn't you buy a new rig in Feb.? We camp easily 50-60 nights a year.
So we take the rig out and use it. ( read your warranty) The black tank black flush leaked through the wall onto bath floor. I call Heartland and they say send pics. We spend $xxk on a unit and I'm told to remove the panels and send pics ??? So I do and find the fittings loose. I fix that and check ALL the others. Under our bath sink I find the slide-out modulator blinking error code 9 ?? I then clean the interior light lens and most have just 2 or 3 screws of 4 needed to keep from ripping the fixtures out. During our one outting a blue wire had revealed itself from the underneath of our load ramp, so I check on that too. It appears to be installed as an after thought. Un jacketed and zip tied to the center of the levelers. What its for I have no idea. That's what I thought Heartland got the $xxk for. Any reasonable and prudent person expects sufficient engineering and quality work and careful thought. Sure, maybe a few glitches , but this many ?
The straw that breaks the camels back is the wire harnesses I saw that are installed underneath the load ramp, with a shorted loom. Short cutted and raw wires stretched and bent over the sharp edge of the frame and others sitting unprotected on the frame. No jacket or loom.
Again , while I'm checking ALL the plumbing fittings myself I see under the shower pan. The supports are few and oddly shaped scraps of wood. Some splintered from the install staples. My wife says it felt loose. Now I know. Too many corners we turn or uncover in this unit bring concern on two issues. One is the immediate telling of less than industry standard. ( If there are any. But Heartland adverts say they are the Hallmark) And two if Heartland can't ensure a simple thing as screws and wires and plumbing, what about the rest of the unit ? Where else did they cut corners ??
Gee Man. If Heartland can't put a decent roof, sweep ALL debris before laying flooring, connect water and drain fittings, crimp wires, install screws to hold appliances ( oh yeah, our water pump wasnt mounted at all and I also notice our circuit breakers are shoved in crooked) and not ensure wiring is properly jacketed...WHAT THE HECK ELSE AINT RIGHT ??? I'm not going to find out.
We don't want to find out the frame comes undone, or the Slide-out unhinged, or the brakes will fail while driving this unit. We do not pay any amount to be subjected to substandard and assemblage of a public highway fairing unit. It is beyond a "warranty" issue. Seeing what we have , no reasonable and prudent person would expect to feel comfortable in.
Was this unit built on New Years Eve or under a labor dispute ? I have read and re- read their interpretation of a warranty. It's predictable. I'm a business owner myself.
The rig is beautiful. The nuts and bolts are not right/just not there. Heartland has been told by me to buy back the unit or deliver a flagship model. What would you do.??
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