Hi Sandman1923,
The Bighorn Traveler is a fairly new model, so there may not be a lot of people on the forum yet to tell you about their experiences with that particular model.
What a lot of people on this forum have found is that Heartland has excellent customer support. For example, unlike other manufacturers, if you're on a trip and need warranty service, but there's no authorized dealer nearby, Heartland is very flexible about authorizing non-Heartland dealers and independents to do warranty work (as long as you get prior approval). Many of us have also been shipped repair parts where the repair was within our capabilities and would save us a trip to the dealer.
Heartland product managers participate on this forum to hear the voice of the customer, and Heartland supports the forum, recognizing that it's a significant 24x7 help resource for owners. If you ever need an answer at 5 PM on a holiday weekend, this forum is a great resource.
Heartland also financially supports a very active owners club with frequent local and regional rallies, and a North American Rally "back home" near the factory where owners have a chance to talk with Heartland management.
All of these things add up to a great experience as a Heartland owner.
Hope to see you down the road with your Bighorn.