Luck of the draw, I have had a couple of issues with suspension and axle alignment, Lippert has stepped up to the plate on both occaisions and fixed the unit, no questions asked. The only caveat is that you have to know / understand the workings of how the unit is supposed to be. You really need to have a thorough pre-delivery inspection AND take the time to go over ALL the systems, and use them, once you take delivery. This applies to any RV, not just the Bighorn. There are plenty of horror stoeies out there about all or any brand you would consider...............