Georgia_Biker
Well-known member
- Company name of service provider : CampingWorld
- Location (city and state or province): Oakwood, GA
- Service Date (month and year): Friday Jan. 23, 2015
- Rating on a 1 to 5 basis with 1 being very bad and 5 being very good: 1
- Would you recommend them to others: NO!
- *Your own free-form comments about the work done and how they did:
We bought our first 5th Wheel here in April 2013 - a Heartland Big Horn Model3610RE. We really love the Big Horn but from day one dealing with this dealerhas been a trying experience. I could literary write a book about theirincompetent service and parts department and to include a Sales Group and SalesManager totally devoid of any customer needs or desire to o business.
This is my LAST experience withthem and I thought I would share:
I took the Big Horn up to Camping World at Oakwood, GA to have oneof the Slide Out Topper Covers replaced and repair a leaking Black Water Tankvalve. They had actually installed the wrong topper and I caught it whiletesting it.
I had talked with the service manager while we were on the road tomake sure the part had come in ( I had called Natalie on 4 occasions with nocall return). He confirmed it was there and if I would be there by 8:00 onFriday they would get me in and out!
( you can start laughing now)
Sure enough I was sitting in the parking lot at 8:00 AM. Went inand got my paperwork, Lamont came out and inspected and tagged the Big Horn andstamped the work order with a big red stamp "Customer Waiting". Theyasked if I was going to stay there and wait - I said I was going to eat somebreakfast, make some sales calls and errands and would be back after lunch.They confirmed my cell phone number and I left.
I returned at about 1:00 and the Big Horn was sitting in theparking lot - oh boy it's ready!
But wait a minute - it looks strangely like it was in the same spotI left it. I went inside and asked what was going on - they paged Natalie andshe came up front. I asked about my Rig and she said they were working on it -I asked her to step over to the window and look in the parking lot and theresat my Big Horn where I dropped it. She ran to the back and came back and saidthey didn't know I was here - I reminded her that my work order had"Customer Waiting" stamped on it. She apologized and said their bestman Philip was going to get right on it and he was fast.
I went around to the customer lounge and there were two othercouples sitting there waiting on items. The lounge used to be much larger but,now there is barely enough room for three couples. There was a couple fromKnoxville that had purchased a used RV a week ago and now they were there topick it up first thing on Friday ( it's now about 1:30 PM). There was anothercouple that had recently bought a Motorhome and the rear jacks were not workingproperly and CW had said bring it in it would only take about an hour to repair- they had been there since 8:00 AM. While I am sitting there the servicemanager brings a technician named Phillip to go through their orientation ontheir new RV. ( now isn't that the guy that is supposed to be working on myrig?). I did step out to the parking lot and my rig was gone.
On two occasions Natalie stepped out and said it would be just a fewmore minutes - these were about 45 minutes apart. By now it is approaching 5:00PM and I was worried about getting that thing up the driveway in the dark.
Around 5:15 here comes Natalie - we are ready for you to inspectit. I went back and ran out the slides a couple times and the replaced oneworked great and I was happy.
I asked about the Black Water Valve and she told me nothing waswrong with it. ( I had previously paid them $275. to repair it which they neverdid). I said great let's pull the drain cap off and see what happens. One ofthe technicians asked me what I thought was going to happen and I told him theywere going to get a floor full of black water. He said wait a minute! We allwalked over to the black water valve and I slowly explained that when it isclosed black water is leaking by the valve and filling up the tube to the draincap and it is embarrassing, unclean, etc. I had my bill with me showing where Ihad paid previously to repair the valve and they charged me $275. labor.
The technician said he could have it fixed in 2 - 4 hours but, itwas getting close to closing time I would have to leave it. ( Mind you I havekept my composure all day). I reminded everyone that I had the rig sitting hereat 8:00 AM in the morning so they would have ample time to fix everything.
In very slow speech I explained that I would leave the rig and comeback tomorrow if only they would guarantee they would have it fixed or I wanteda check for $275. and I would fix it myself. Natalie went to see the servicemanager and after about 15 minutes she came back with a check for $275. Shesaid they could not guarantee repair because they couldn't confirm they had allof the parts needed.
They were very prompt in bringing the Big Horn around and I went tohook it up and leave - it's about 6:00 PM and already getting dark. On my wayout the couple with the Motorhome and jack problem were just getting ready toleave also and the couple waiting on getting their new purchase were stillwaiting.
I am sorry this was such a long story but, I figure you might enjoyanother episode in the wonders of Camping World - Oakwood, GA. The onlysatisfaction I really have is I will never darken their doors again and theywill never get another penny from me or me lose any of my time with them.
- Location (city and state or province): Oakwood, GA
- Service Date (month and year): Friday Jan. 23, 2015
- Rating on a 1 to 5 basis with 1 being very bad and 5 being very good: 1
- Would you recommend them to others: NO!
- *Your own free-form comments about the work done and how they did:
We bought our first 5th Wheel here in April 2013 - a Heartland Big Horn Model3610RE. We really love the Big Horn but from day one dealing with this dealerhas been a trying experience. I could literary write a book about theirincompetent service and parts department and to include a Sales Group and SalesManager totally devoid of any customer needs or desire to o business.
This is my LAST experience withthem and I thought I would share:
I took the Big Horn up to Camping World at Oakwood, GA to have oneof the Slide Out Topper Covers replaced and repair a leaking Black Water Tankvalve. They had actually installed the wrong topper and I caught it whiletesting it.
I had talked with the service manager while we were on the road tomake sure the part had come in ( I had called Natalie on 4 occasions with nocall return). He confirmed it was there and if I would be there by 8:00 onFriday they would get me in and out!
( you can start laughing now)
Sure enough I was sitting in the parking lot at 8:00 AM. Went inand got my paperwork, Lamont came out and inspected and tagged the Big Horn andstamped the work order with a big red stamp "Customer Waiting". Theyasked if I was going to stay there and wait - I said I was going to eat somebreakfast, make some sales calls and errands and would be back after lunch.They confirmed my cell phone number and I left.
I returned at about 1:00 and the Big Horn was sitting in theparking lot - oh boy it's ready!
But wait a minute - it looks strangely like it was in the same spotI left it. I went inside and asked what was going on - they paged Natalie andshe came up front. I asked about my Rig and she said they were working on it -I asked her to step over to the window and look in the parking lot and theresat my Big Horn where I dropped it. She ran to the back and came back and saidthey didn't know I was here - I reminded her that my work order had"Customer Waiting" stamped on it. She apologized and said their bestman Philip was going to get right on it and he was fast.
I went around to the customer lounge and there were two othercouples sitting there waiting on items. The lounge used to be much larger but,now there is barely enough room for three couples. There was a couple fromKnoxville that had purchased a used RV a week ago and now they were there topick it up first thing on Friday ( it's now about 1:30 PM). There was anothercouple that had recently bought a Motorhome and the rear jacks were not workingproperly and CW had said bring it in it would only take about an hour to repair- they had been there since 8:00 AM. While I am sitting there the servicemanager brings a technician named Phillip to go through their orientation ontheir new RV. ( now isn't that the guy that is supposed to be working on myrig?). I did step out to the parking lot and my rig was gone.
On two occasions Natalie stepped out and said it would be just a fewmore minutes - these were about 45 minutes apart. By now it is approaching 5:00PM and I was worried about getting that thing up the driveway in the dark.
Around 5:15 here comes Natalie - we are ready for you to inspectit. I went back and ran out the slides a couple times and the replaced oneworked great and I was happy.
I asked about the Black Water Valve and she told me nothing waswrong with it. ( I had previously paid them $275. to repair it which they neverdid). I said great let's pull the drain cap off and see what happens. One ofthe technicians asked me what I thought was going to happen and I told him theywere going to get a floor full of black water. He said wait a minute! We allwalked over to the black water valve and I slowly explained that when it isclosed black water is leaking by the valve and filling up the tube to the draincap and it is embarrassing, unclean, etc. I had my bill with me showing where Ihad paid previously to repair the valve and they charged me $275. labor.
The technician said he could have it fixed in 2 - 4 hours but, itwas getting close to closing time I would have to leave it. ( Mind you I havekept my composure all day). I reminded everyone that I had the rig sitting hereat 8:00 AM in the morning so they would have ample time to fix everything.
In very slow speech I explained that I would leave the rig and comeback tomorrow if only they would guarantee they would have it fixed or I wanteda check for $275. and I would fix it myself. Natalie went to see the servicemanager and after about 15 minutes she came back with a check for $275. Shesaid they could not guarantee repair because they couldn't confirm they had allof the parts needed.
They were very prompt in bringing the Big Horn around and I went tohook it up and leave - it's about 6:00 PM and already getting dark. On my wayout the couple with the Motorhome and jack problem were just getting ready toleave also and the couple waiting on getting their new purchase were stillwaiting.
I am sorry this was such a long story but, I figure you might enjoyanother episode in the wonders of Camping World - Oakwood, GA. The onlysatisfaction I really have is I will never darken their doors again and theywill never get another penny from me or me lose any of my time with them.
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