We opened the drawer under the sofa after our walkthru and the guy said it did not have a drawer and found it full of staging stuff, some of it broken so I emptied the drawer into a box and went and got the vacuum hose and stuck it in the outlet and low and behold it did not work so I went to the basement and that one did not work either...I opened the canister and found a bag and spare bags so I installed a bag, still it does not come on....I suspect it was not plugged in.....so I had to go into our stick built house and drag out the big vac......