wdk450
Well-known member
Gang:
This concerns an Spartan {brand} air conditioner soft start box that I bought in July with a 3 year warranty. It quit after about a month's use, and I opened tghe box and found an input wire burned at the circuit board screw terminal connection. My deduction is that an improperly tightened terminal screw caused the problem. The vendor is saying (without seeing any other wiring) that an external wire connection caused the burning at the terminal strip. , As you can see, there is no heat discoloration or melting of the incoming wire away from the terminal strip. The 2 sets of external wires show no signs of heat discoloration, either.
They are trying to deny my warranty claim .
What do you think?
This concerns an Spartan {brand} air conditioner soft start box that I bought in July with a 3 year warranty. It quit after about a month's use, and I opened tghe box and found an input wire burned at the circuit board screw terminal connection. My deduction is that an improperly tightened terminal screw caused the problem. The vendor is saying (without seeing any other wiring) that an external wire connection caused the burning at the terminal strip. , As you can see, there is no heat discoloration or melting of the incoming wire away from the terminal strip. The 2 sets of external wires show no signs of heat discoloration, either.
They are trying to deny my warranty claim .
What do you think?