klindgren
Retired Virginia Chapter Leaders
Just got a call from my Heartland service dealer complaining about the number of hours he has spent on the phone dealing with Heartland Customer Service. I have my Landmark 365 at the dealer for some warranty work and he is telling me, trying to explain the problem with Heartland Customer Service is getting very frustrating. He has had to send and re-send pictures and is still getting a run-around.
What concerns me the most is his comment "This is the last Heartland warranty work I will do. The amount of time I have to spend on the phone with these people trying to explain problems and how to look at the pictures I've sent, is just not worth the time and effort. I can't charge you for all this frustration and time but it's just not worth it for me."
Do you how upsetting hearing that comment is to a Heartland owner. The major issue I have, is this is the second dealer in the last 3 years that has told me they will no longer do Heartland warranty work!!
I love my Heartland, but I may have to go to an SOB to make sure I can have warranty work done.
Needless to say, I'm not a happy camper.
What concerns me the most is his comment "This is the last Heartland warranty work I will do. The amount of time I have to spend on the phone with these people trying to explain problems and how to look at the pictures I've sent, is just not worth the time and effort. I can't charge you for all this frustration and time but it's just not worth it for me."
Do you how upsetting hearing that comment is to a Heartland owner. The major issue I have, is this is the second dealer in the last 3 years that has told me they will no longer do Heartland warranty work!!
I love my Heartland, but I may have to go to an SOB to make sure I can have warranty work done.
Needless to say, I'm not a happy camper.