bigdob24
Well-known member
After a couple trips to a new to us dealer, we did pick out a 2018 3560SS and took delivery about two weeks ago.
This dealer in North Central IL started off giving us the impression that they were the best, but it did not take long to find out otherwise.
We did a very long walkthrough and of course found several things to be fixed and adjusted and the bathroom wall had been damaged buy the dealer running the slide into it or there was a problem from the factory, I’m leaning towards the dummies at the dealership.
They promised everything would be done except the wall as they needed parts.
Fast forward a week and only a couple of things were done , out right lied about fixing the exaust leak from the microwave / convection oven , and this is real good, 3 of the plastic ends we’re off the MCD shades in the bedroom, I checked the whole coach to see if anymore were missing and that was all.
So when I checked sure enough they had put them on the shades in the bedroom , but when I put the shades up before moving the RV I found that they just took them off the living room shades and I still have 3 missing.
We took the RV to southern IL for 5 days to check everything out and right off the toilet was leaking. I couldn’t fix it so got local service man to come out and repair it next morning, he wasn’t 5 min away and it started leaking from a different spot.
‘Now here is the bright side of this disaster, the repairman just started working for a Heartland dealer in Marion IL , Black Diamond RV , and it’s on,y 25 miles down the road, he says bring it down the next day and they will fix the toilet.
Ended up getting a new dometic 320 even trade Warrantee , but in the 7 hrs they had it they ran through just about all the things on my punch list that the other dealer could not get done in over a week.
Also have a Handel on what needs to be done for the wall/door repair and will be ordering parts .
When they come in I’ll pull down and they will complete everything I need done 100 %
Now that’s good service.
So a disastrous start with a bad dealership caused me to find a great dealership that I will continue to do business with in the future.
PM me and I can tell you where not to go in North Central IL
I was also in contact with a BC rep from Heartland that was very helpful and was going to help me find a dealer I could work with but than everything just fell in place , fate I guess.
BD
This dealer in North Central IL started off giving us the impression that they were the best, but it did not take long to find out otherwise.
We did a very long walkthrough and of course found several things to be fixed and adjusted and the bathroom wall had been damaged buy the dealer running the slide into it or there was a problem from the factory, I’m leaning towards the dummies at the dealership.
They promised everything would be done except the wall as they needed parts.
Fast forward a week and only a couple of things were done , out right lied about fixing the exaust leak from the microwave / convection oven , and this is real good, 3 of the plastic ends we’re off the MCD shades in the bedroom, I checked the whole coach to see if anymore were missing and that was all.
So when I checked sure enough they had put them on the shades in the bedroom , but when I put the shades up before moving the RV I found that they just took them off the living room shades and I still have 3 missing.
We took the RV to southern IL for 5 days to check everything out and right off the toilet was leaking. I couldn’t fix it so got local service man to come out and repair it next morning, he wasn’t 5 min away and it started leaking from a different spot.
‘Now here is the bright side of this disaster, the repairman just started working for a Heartland dealer in Marion IL , Black Diamond RV , and it’s on,y 25 miles down the road, he says bring it down the next day and they will fix the toilet.
Ended up getting a new dometic 320 even trade Warrantee , but in the 7 hrs they had it they ran through just about all the things on my punch list that the other dealer could not get done in over a week.
Also have a Handel on what needs to be done for the wall/door repair and will be ordering parts .
When they come in I’ll pull down and they will complete everything I need done 100 %
Now that’s good service.
So a disastrous start with a bad dealership caused me to find a great dealership that I will continue to do business with in the future.
PM me and I can tell you where not to go in North Central IL
I was also in contact with a BC rep from Heartland that was very helpful and was going to help me find a dealer I could work with but than everything just fell in place , fate I guess.
BD
