Chuck Richard
Well-known member
Hello All,
I just had a very good experience and wanted to share. It started out bad when the left arm on my air/sofa bed broke. Initially I thought some screws had pulled out but when I removed the arm I found the mounting boards had cracked. I sent a message to Flair including pictures late last year asking about a replacement since I did not want to pull the BH 140 miles for service, and it was covered for the winter. We initially did not communicate well and Flair said my damage was not structural even though the mounts were cracked and the arm moved 3-4 inches at the top.
I put off any more communication until after the holidays. I then sent a detailed letter with the Flair responses with additional pictures and labels with arrows to the Heartland service e-mail address. In one day I had a reply from Flair that they would send a replacement arm. I thought this was great but expected a long wait. I was so surprised today only two weeks later when I received the arm via UPS and it looks great. Now I just need a couple dry days so I can remove the cover and put the slide out so I can start the exchange.
I think the service from Heartland was great and even though we originally had a problem Flair came through with flying colors. Flair had also helped with bent bolts in the frame early last year that they think were being damaged through rough handling.
I know things break and it is very nice to have this level of service to correct the problems when they do occur.
I just had a very good experience and wanted to share. It started out bad when the left arm on my air/sofa bed broke. Initially I thought some screws had pulled out but when I removed the arm I found the mounting boards had cracked. I sent a message to Flair including pictures late last year asking about a replacement since I did not want to pull the BH 140 miles for service, and it was covered for the winter. We initially did not communicate well and Flair said my damage was not structural even though the mounts were cracked and the arm moved 3-4 inches at the top.
I put off any more communication until after the holidays. I then sent a detailed letter with the Flair responses with additional pictures and labels with arrows to the Heartland service e-mail address. In one day I had a reply from Flair that they would send a replacement arm. I thought this was great but expected a long wait. I was so surprised today only two weeks later when I received the arm via UPS and it looks great. Now I just need a couple dry days so I can remove the cover and put the slide out so I can start the exchange.
I think the service from Heartland was great and even though we originally had a problem Flair came through with flying colors. Flair had also helped with bent bolts in the frame early last year that they think were being damaged through rough handling.
I know things break and it is very nice to have this level of service to correct the problems when they do occur.
