I also had this done on our Big Country. At first I used the e-mail to get a quote and also had trouble. I finely just called and asked them. Depending on where you are at there are several places that it can be installed. I had it done here in Tampa. Once I got them on the phone they gave me a price right away. they were book several weeks out but once I got on the schedule the process went well. I would do this all over again. The roof looks great and I have a level of confidence in the roof that I have never had before.