SteamboatSailor
Active Member
Thanks all for your insight, & for taking the time to respond. I think I mentioned in one of my first posts that when the furnace wouldn't light in Steamboat Springs it appeared to be going through all of the mentioned start up steps properly clear to the point of being able to smell propane coming out the exhaust & hearing the "clicking" of the electrode......but then no flame & the furnace would do the "3 strikes & you're out" shutdown. I thought the "clicking" sound was the electrode trying to fire, but not making spark. I had a mobile RV Tech out yesterday to look at it (he had no answers on the reason it would not light, but diagnosed that the "ringing" I was hearing was the blower motor shaft rubbing on the brass bushings it rides in) & he stated that the "clicking" noise was actually the noise that the spark makes at it passes from the electrode to ground. So that being the case, there was gas in the chamber & spark.....so why no ignition? At 6,000 feet in elevation could there be that little oxygen in the air?
Here' the "official" response from Suburban in the form of email sent to Terry Hayes in Heartland's service....
From: Kris Spengler [mailto:kspengler@suburbanmfg.com]
Sent: Tuesday, June 13, 2017 1:16 PM
To: Terry Hayes (email address deleted to protect the innocent)
Subject: RE: RE: Re: 5SFCG4439JE350314 RW 427RW 2018 DOM 4/25/2017 Richard D. Gowins DOP 5/2/2017
Good afternoon,
I’m not sure where 4200 ft. came from but it’s actually 4500 ft. above sea level. Less oxygen content available to supply the burner with combustion air, other variables, such as gas pressure and voltage output of power source, which can also be impacted by higher elevation, can reduce the performance of the furnace. In general use around 5000 feet is no issue. We have had experience with occasional reports of normal operation at Denver’s altitude (my emphasis) with some reduced performance in the surrounding areas at higher elevation. Our furnaces are certified up to 4500 feet. Just an FYI, the Suburban IW60 water heater is rated to 5000 ft. per ANSI code Z21.10.1-2014 under “7.1 High Altitude”. I have attached a copy for your review. Hope this information helps. Have a great day.
Kris Spengler
Assistant Service Manager
Airxcel, Inc – Suburban Division
676 Broadway Street
Dayton, TN 37321
Office: 423.775.2131 EXT 7102
Fax: 423.775.7015
www.Airxcel.com
So, if I'm reading this correctly we're not to expect either the furnace or the water heater to operate correctly at altitudes above 4500' ?? Hmmmmm......
Here' the "official" response from Suburban in the form of email sent to Terry Hayes in Heartland's service....
From: Kris Spengler [mailto:kspengler@suburbanmfg.com]
Sent: Tuesday, June 13, 2017 1:16 PM
To: Terry Hayes (email address deleted to protect the innocent)
Subject: RE: RE: Re: 5SFCG4439JE350314 RW 427RW 2018 DOM 4/25/2017 Richard D. Gowins DOP 5/2/2017
Good afternoon,
I’m not sure where 4200 ft. came from but it’s actually 4500 ft. above sea level. Less oxygen content available to supply the burner with combustion air, other variables, such as gas pressure and voltage output of power source, which can also be impacted by higher elevation, can reduce the performance of the furnace. In general use around 5000 feet is no issue. We have had experience with occasional reports of normal operation at Denver’s altitude (my emphasis) with some reduced performance in the surrounding areas at higher elevation. Our furnaces are certified up to 4500 feet. Just an FYI, the Suburban IW60 water heater is rated to 5000 ft. per ANSI code Z21.10.1-2014 under “7.1 High Altitude”. I have attached a copy for your review. Hope this information helps. Have a great day.
Kris Spengler
Assistant Service Manager
Airxcel, Inc – Suburban Division
676 Broadway Street
Dayton, TN 37321
Office: 423.775.2131 EXT 7102
Fax: 423.775.7015
www.Airxcel.com
So, if I'm reading this correctly we're not to expect either the furnace or the water heater to operate correctly at altitudes above 4500' ?? Hmmmmm......