Re: Bighorn - GVWR 2018 Traveler 32RS
The actual spec, the one that is the legally required spec, is on the plaque as pictured a few posts back. What someone tells you, what's on the website, what's in a brochure should be in sync with the plaque. But if they're not, the plaque shows the official GVWR.
Very, very infrequently, the plaque will be wrong. If it's lower than it's supposed to be, Heartland will send a corrected plaque on request. If it's higher than it's supposed to be, that triggers a recall where a new plaque is sent out to all affected owners.
So if you think the plaque is wrong, call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. If the brochure or website is wrong, rest assured that the plaque cannot be changed to match a mistake in the brochure or website. That's not how things work.