You know, it was never posted if this was fixed, and I just wanted to get out there this hint to the new owners that when you first put the thermostat in a heating or cooling mode, and set the desired temperature on the thermostat where the heat or cool should come on, you should hear a distinct relay "Click" coming from the Air conditioner area (the control board for both heating and air conditioning is there). This is done by the thermostat and a 12 volt DC control circuit, so you may want to check your 12 volt DC fuses, if you don't hear this click.