I have a 2009 3612ts, I have to say I love the look of the trailer, tows great, floor plan works well for me in most cases, few design issues they could have changed. Fridge cant be open with slides closed, limited storage space, a lot of space under the kitchen counter top that is waisted below, that could be storage.
This is my 4th RV and I have to say there has been a running list of problems that just dont seem to go away, water leaks, cupboard doors breaking, water pump failurs, actually every cupboard door in the rv has split and broke. Heartland replaced them all without any hassles, but the new ones did the same thing. Even the ones in my garage that I had not made the time to replace split and broke apart and have never been exposed to sun, moisture or heat.
Im at a loss as to what to do with this trailer, cant stop the water leaks, floor is wet every rain, under fridge is wet, been quite the nightmare, the trailer has spent a total of 8 months in repair shop in the last 2.5yrs getting repaired.
But I can only say really good things about heartlands attempts to fix it. I would def buy a heartland product again as there customer service has been beyond exeptional. I just happen to get the bad apple.