DC10-FE
Member
Sts - Sorry it took so long to reply, been tied up with other "issues". To answer your question, yes. I'm in Nor. Cal. I bought the unit at Pan Pacific RV's French Camp location, which is close to Stockton. The sales staff were very good to work with which made for a pretty hassle free purchase. I would recommend them for a purchase. On the other hand, I will no longer take my 3010 to them for service. Approximately 90% of the PDI "repairs" they have done, either had to be redone or I fixed them myself. I have to haul the rig down highway 12 to get to their shop, and if you've ever driven down 12 from Rio Vista to I5, it's not a very smooth ride and can become very time consuming if the draw bridges are in use.
Back to the service dept. My last conversation with them after they supposedly ordered new rails for the couch storage drawers was "I'll check on the order status and you can call me back tomorrow". How about, you check on the status and call ME back with that status? Still have not heard back from them. That was the last conversation I had with them. Keep in mind, this wasn't the first time they said that to me. Their customer service SUCKS and I have never received a call letting me know either the status of the repairs or if it was even ready to be picked up, the actual servicing of the unit is mediocre at best. I have been the one to call them to get any kind of updates. I have taken this trailer into the French Camp dealership on 3 occasions and not once did I receive a courtesy call to let me know it was ready or parts came in. The only notification I've ever received was a parts arrival postcard mailed to me letting me know the parts are in, call in the next 5 days or we will send the parts back. Oh, I take that back, I did get a call once, about 3 hours after I talked to the factory checking on the status of the parts that they already received. This was right after they told me they were still waiting on parts. I would not recommend the French Camp dealership for ANY repairs, whatsoever, based upon my experiences with them.
So, after waiting a month for a status update, I decided to take it to the Roseville dealership. Same company, different personnel. Tony, the service production manager, is better with the updates and a bit more customer friendly. I don't know of any other dealers in Nor Cal that sell or service Cyclones unless there are any farther North towards Red Bluff. I believe there are a couple in the Bay Area towards Gilroy. Hope this helps and sorry for the delay.
As far as the roof/ladder issue. My coach is currently in the shop with the rubber roof membrane removed as a result of the rip. I talked to Tony yesterday and he informed me they were finishing the prep work to install the new roof. He also told me that the ladder comes as a kit the dealer puts together. If that is the case, I told him the best way to fix the ladder rub was take off the L-brackets at the top, cut about an inch off and reinstall the L-brackets. Then, line up the ladder with the side and install the side mount extensions. He mentioned that was his plan to ensure there was enough separation from the rail and roof so as to prevent this from re-occurring. Once I pick up the coach, I'll see how well the new roof install went and post my findings.
Back to the service dept. My last conversation with them after they supposedly ordered new rails for the couch storage drawers was "I'll check on the order status and you can call me back tomorrow". How about, you check on the status and call ME back with that status? Still have not heard back from them. That was the last conversation I had with them. Keep in mind, this wasn't the first time they said that to me. Their customer service SUCKS and I have never received a call letting me know either the status of the repairs or if it was even ready to be picked up, the actual servicing of the unit is mediocre at best. I have been the one to call them to get any kind of updates. I have taken this trailer into the French Camp dealership on 3 occasions and not once did I receive a courtesy call to let me know it was ready or parts came in. The only notification I've ever received was a parts arrival postcard mailed to me letting me know the parts are in, call in the next 5 days or we will send the parts back. Oh, I take that back, I did get a call once, about 3 hours after I talked to the factory checking on the status of the parts that they already received. This was right after they told me they were still waiting on parts. I would not recommend the French Camp dealership for ANY repairs, whatsoever, based upon my experiences with them.
So, after waiting a month for a status update, I decided to take it to the Roseville dealership. Same company, different personnel. Tony, the service production manager, is better with the updates and a bit more customer friendly. I don't know of any other dealers in Nor Cal that sell or service Cyclones unless there are any farther North towards Red Bluff. I believe there are a couple in the Bay Area towards Gilroy. Hope this helps and sorry for the delay.
As far as the roof/ladder issue. My coach is currently in the shop with the rubber roof membrane removed as a result of the rip. I talked to Tony yesterday and he informed me they were finishing the prep work to install the new roof. He also told me that the ladder comes as a kit the dealer puts together. If that is the case, I told him the best way to fix the ladder rub was take off the L-brackets at the top, cut about an inch off and reinstall the L-brackets. Then, line up the ladder with the side and install the side mount extensions. He mentioned that was his plan to ensure there was enough separation from the rail and roof so as to prevent this from re-occurring. Once I pick up the coach, I'll see how well the new roof install went and post my findings.
