I stopped in at Lakeshore RV when I was looking for fivers. We seen a Bighorn 3670 sitting in the lot and went inside to inquire about it. We stood there waiting for someone to wait on us and could see sales personel sitting in there office. Some with a customer, others including the one that we stood in front of that was not on the phone just looking down at his desk not wanting to work, and he finally came out after about 10 min. and asked if we needed something. I told him I was intersted in the cost of the unit etc. He was less than excited about even working with me, gave me a flat price and i asked for a little wiggle room on it and he said thats the price and thats it. Very blunt, very uninformative, and basicly didn't want to give us the time of day. Maybe going to a dealership in blue jeans and a t-shirt turned him off, who knows? Of course we left to never return. Ended up going to another dealer 120 miles away or so and found that they sold the Heartland product, namely the 3670. They didnt have one on the lot and I told them about the one we had seen at another place in Muskegon. He asked me the name of that company he said hold on a minute. He said I can have that trailer here tomorrow morning if you want to deal with us. We dealt and we became a Bighorn owner. Now the other side of this is, I had no idea but this was a family owned business and there other dealer was Lakeside RV.
Goes to show you what personel can do for your company. One turned me away the other wanted my business and bent over backwards to get it.
Dave