Landmark - Side Wall Delamination
- Thread starter Fulltimers
- Start date
Sorry to read about your delam. Service won't be responding to this in the ATF sub-forum and as you are already in contact with them, I tweaked your thread title and moved your thread here in the LM - General sub-forum. A 1 week redirect is automatically in place so anyone who got notified of the original thread - the link they got will redirect here.
DavidCraker
Member
I had what looks to be the same delamination on my 2016 you have. I contacted Heartland and they had me take it to LaMesa RV for repair. The bodyshop guy said it was the weirdest thing he had ever seen (it was not water damage), the wood backing had just separated at that location. They fixed it with no issues and looks as good as new. I have attached a picture of mine and it looks to be almost in the exact same location.
Fulltimers
Active Member
Thanks for the great information. Andy W. called me yesterday and is assisting in getting the issue resolved. I am thinking ours is a glue and not water issue as well. It has been raining all morning here and no change in the bubble. In retrospect, I only noticed the bubble when the temp was over 90 and in the direct sunlight. Another great benefit to this Forum is info sharing such as this. Safe travels to all and hope to see on the road somewhere in this awesome Country of ours.
TravelTiger
Founding Texas-West Chapter Leaders-Retired
Do you know how it was repaired? It would be interesting to hear the details, especially on a full body paint job.
Sent from my iPhone using Tapatalk
Fulltimers
Active Member
Kudo's to the Service Department at Heartland and Explore USA (Terry G.) in Kyle, TX. Andy W., Jeff and Dustin are great to work with. We took our Newport to the dealer last week and had photos taken of our concerns/issues. Plans are under way to get us set for the body shop and Heartland is shipping down a new Theater Seat as well as shower glass door assembly. Our chair seating was clumping making it really uncomfortable to sit in. The shower door had a roller fall out right after we took delivery. Rather than try to repair the chair and shower Heartland is replacing them - now that is customer service. Just over 6 months into our Coach and just as excited and proud of our choice as the day we ordered it.
I also have the blistering on my 2016 Landmark Newport 365, in addition I have been told of a substrate problem causing the painted surface to look like the paint is sagging, as I understand it, it is caused by the failed Filon substrate beneath the paint surface. Heartland wants to bring it back to the factory and replace the exterior walls, wow! Has anyone had this experience and how did it turn out, I am not sure I want to go down this road, any advice would be appreciated!
danemayer
Well-known member
Hi T-N-T,
Welcome to the Heartland Owners Forum. Sorry to hear you're having problems. But having just visited the service center in Elkhart, I would say they are quite capable of doing any necessary repairs and have a higher level of expertise and better availability of materials and parts than any dealer or local repair shop.
kakampers
Past Heartland Ambassador
We had an entire sidewall replaced on our 2008 Bighorn...it was done after several failed attempts to fix the original side wall that had broken studs...that's another story.
What they do us remove the slides, put the unit back into the factory line , this is after they have built a new wall for your specific rig, and they essentially rebuild the unit from that point forward on the line. I would not hesitate to allow Heartland to do it again if it was necessary. They did an excellent job, even repaired anything else the discovered while it was there...it was virtually new when we got it back....we kept that unit without any further issues until we traded it for our Landmark in 2013.
One of the reasons we stayed with Heartland....their customer service is second to none!
