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BouseBill
Guest
Well...Now I'm starting to get worried, no word from Lasting Impressions, and no mattress.
Mattress replacement
- Thread starter Jimnkarens
- Start date
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BouseBill
Guest
Finally, the young lady at Lasting Impressions answered her phone. Our order "fell though the crack" Supposedly it's status has now been updated to "awaiting shipment".
Very poor customer service IMHO.
Very poor customer service IMHO.
Shortest Straw
Caught In A Mosh
Are you sure you are actually dealing with them? We got ours in three days. IMO poor customer service would not have admitted anything fell through any crack and could not be updated.
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BouseBill
Guest
Just got home and checked our email. An update from Lasting Impression with a shipping number from FedEx. Should have an estimated delivery date soon.
By poor customer service, I meant going days without answering or returning phone calls or emails. The young lady did not realize anything was wrong until I spoke with her this morning. Maybe she should check her email account and answering machine.
By poor customer service, I meant going days without answering or returning phone calls or emails. The young lady did not realize anything was wrong until I spoke with her this morning. Maybe she should check her email account and answering machine.
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BouseBill
Guest
Mattress delivered today. 11 days from date ordered.
Mattress in place and when we cut the shrink wrap, there were two regular size pillows included.
Mattress in place and when we cut the shrink wrap, there were two regular size pillows included.
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I'm assuming you have a Sleep Number air bed. Still like it after two years?
We used to have a Nautilus air bed in our S&B. Three years ago changed to Tempur-pedic. Now sleeping in "holes". Starting FT in a month and we're thinking go going back to an air mattress in our 5th wheel.
We used to have a Nautilus air bed in our S&B. Three years ago changed to Tempur-pedic. Now sleeping in "holes". Starting FT in a month and we're thinking go going back to an air mattress in our 5th wheel.
danemayer
Well-known member
If you have a brand name Tempur-pedic mattress purchased from an authorized dealer, and there's a depression more than .75", they'll probably replace it for shipping charges only.
And if you decide to go with the air mattress, you can probably sell the replacement Tempur-pedic. Might even get more than the cost of the air mattress.
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BouseBill
Guest
Rwheeler, so far the mattress is great for me, the boss lady says it's a bit firm for her, but she's getting accustomed to it.
We gave the pillows away, could not sleep on them.
We gave the pillows away, could not sleep on them.
rjr6150
Well-known member
Question for those that ordered from Lasting Inpressions. Been trying to contact since late last week leaving messages and have also emailed. Is the aggravation worth it? We need a new mattress and most comments appear to be favorable.
Can't see how a company stays in business treating potential customers this way. Phone number I've been using is 573-803-3196.
Can't see how a company stays in business treating potential customers this way. Phone number I've been using is 573-803-3196.
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BouseBill
Guest
The mattress is good, I really like it. customer service on the email and phone dang near nonexistent. Good luck getting an answer.
