My warranty process started in June of 2018 and after numerous calls and emails (along with repetitive pictures) I was finally given a July 2019 service date. My issues ranged from simple items, coffee table not staying latched while traveling, the fridge moving so you couldn’t open the right hand door all the way, to a suspension shackle/link being worn almost all the through, the bed slide floor rotting out.
Once in Elkhart I was met by Ron the service manager. He was attentive and understood my frustrations with the issues. Unfortunately on the way to the facility I stayed at a campground from ****. Even after asking when I checked in if they can handle large rigs (“oh, we get them in all the time”) pulling out in the AM (making the mistake of not going against the grain) I almost tipped the trailer on its side as there was not enough room to make a decent swing. The trailer cap came down and crushed the tailgate and punched a hole in the cap. One of my issues was a crack in the roadside sidewall just in front of the forward slide. Ron said we have to take the cap off to repair so I asked what he would charge to fix my snafu. He said I’ll take care of it as we’ll be in there anyway. Big plus number one.
Next, in showing him my shackle worn almost all the way thru he said he’d get a hold of LCI. Which they came out and said everything as far as they were responsible for was fine but we needed to contact Dexter. Long story short, Dexter came out and replaced all the springs, the shackles (looks as thick as the MorRyde) wet bolts, and such. Big plus two.
Next they removed the bedroom slide to rebuild the floor but then decided to also remove the large slide too and replace that floor ( due to a less then stellar plumbing for the washer I was flooded 3 times). So both slides and 3 of the schwintek motors were repaired/replaced. Big plus three.
Along with some some other miscellaneous items all was handled to my satisfaction. Big plus four.
So so now you waiting for the #$@&$#.
So so after reinstalling the rebuilt slides I was able to check out of the local hotel (we fulltime) and was able to sleep in my rig again after 10 days. I did a load of laundry to double check everything- everything worked!
They brought the rig back in the next day to finish some items and so I could do a walk thru to insure all was handled. I signed off as all items were handled. So I did another load of laundry once it was pulled out and parked ONLY to find that the discharge hose was not installed into the drain. Thus flooding my new slide floors once again. In conversing with Ron the following day I was told they had pulled the washing machine out to pressure check the system and failed to reinstall the discharge hose. Ron took full responsibility and told me via email that if I have another issue with the floors they would handle it. Big negative two.
All that being said, if you clearly state your issue and are realistic with expectations you’ll have a positive experience.
Once in Elkhart I was met by Ron the service manager. He was attentive and understood my frustrations with the issues. Unfortunately on the way to the facility I stayed at a campground from ****. Even after asking when I checked in if they can handle large rigs (“oh, we get them in all the time”) pulling out in the AM (making the mistake of not going against the grain) I almost tipped the trailer on its side as there was not enough room to make a decent swing. The trailer cap came down and crushed the tailgate and punched a hole in the cap. One of my issues was a crack in the roadside sidewall just in front of the forward slide. Ron said we have to take the cap off to repair so I asked what he would charge to fix my snafu. He said I’ll take care of it as we’ll be in there anyway. Big plus number one.
Next, in showing him my shackle worn almost all the way thru he said he’d get a hold of LCI. Which they came out and said everything as far as they were responsible for was fine but we needed to contact Dexter. Long story short, Dexter came out and replaced all the springs, the shackles (looks as thick as the MorRyde) wet bolts, and such. Big plus two.
Next they removed the bedroom slide to rebuild the floor but then decided to also remove the large slide too and replace that floor ( due to a less then stellar plumbing for the washer I was flooded 3 times). So both slides and 3 of the schwintek motors were repaired/replaced. Big plus three.
Along with some some other miscellaneous items all was handled to my satisfaction. Big plus four.
So so now you waiting for the #$@&$#.
So so after reinstalling the rebuilt slides I was able to check out of the local hotel (we fulltime) and was able to sleep in my rig again after 10 days. I did a load of laundry to double check everything- everything worked!
They brought the rig back in the next day to finish some items and so I could do a walk thru to insure all was handled. I signed off as all items were handled. So I did another load of laundry once it was pulled out and parked ONLY to find that the discharge hose was not installed into the drain. Thus flooding my new slide floors once again. In conversing with Ron the following day I was told they had pulled the washing machine out to pressure check the system and failed to reinstall the discharge hose. Ron took full responsibility and told me via email that if I have another issue with the floors they would handle it. Big negative two.
All that being said, if you clearly state your issue and are realistic with expectations you’ll have a positive experience.
