We bought a 3950 and NO ONE at the dealership could tell me how to work the sound system. I have made a couple of calls back with no luck. I am some what disappointed with the response from the dealer. Also I still don't know how to work the system.
Havacyclone,
Don't want to come off like a smart aleck (sp) but the owner's manual that came with our Cyclone's Jensen system told me everything I needed to know.
My dealer handles numerous RV brands with just as many different sound systems; I am surprised the tech was as adept with the remotes as he was!! I have 4 Ford vehicles and each has a different sound system that confuse me all the time. (Daylight Savings Time changes are a real hoot at my house!!) I don't know how busy your dealer was at the time but the PDI tech should have been able to give you at least the basics.
Tell us what sound system/TV you have and maybe we can shoot you in the right direction.
Welcome to the "family", by the way!!