We just bought a new 2024, and the suburban oven is not getting propane. The furnace works, and we can see a spark with the igniters, but don't smell propane. Brand new to all this, very frustrated. It's late, we are on our first trip and were going to cook, but not tonight. I have looked at all kinds of videos on oven operation, just don't know what we're missing. Thanks for any advice.
No gas getting to oven
- Thread starter Sophie425
- Start date
david-steph2018
Well-known member
Does the stove top work?
Try lighting the stove top and let it burn for a few minutes, then try lighting the oven. If needed use a lighter to see if it will light, to find out if gas is getting to the oven.
Try lighting the stove top and let it burn for a few minutes, then try lighting the oven. If needed use a lighter to see if it will light, to find out if gas is getting to the oven.
Dahillbilly
Well-known member
if oven is in a slide out could be a pinched line/hose underneath the slide
RoadJunkie
Well-known member
I think that you are going to have to follow the gas line and try to locate and obvious issues. You may end up having to disconnect the gas line at the stove and determine if propane is making it through.
Are you turning the knob to lite and pushing in on the knob?
Yes, we did. Then we watched videos to see if we were doing something wrong, but we didn't see anything different from what we were doing. The videos seem to all assume you have gas to the stove, they just say turn the propane on. Well, it's getting to the appliances, because the furnace is working.
Dahillbilly
Well-known member
could try to remove the drawer below oven if you have one & look for a shut off valve.
david-steph2018
Well-known member
At the top is a tab "TOOLS". Under that you will find "HEARTLAND OWNERS MANUALS", then look for "APPLIANCES". Click on "RANGE/STOVE" then on "FURRION".
In the manual you will find an exploded view of the stove for location of the parts on the stove. Check the LP regulator on the stove.
Have you tried lighting the stove top using a lighter?
Dahillbilly
Well-known member
either valve closed or never hooked up. Did it work for the pre-delivery inspection?
david-steph2018
Well-known member
If you light off the water heater, will it start right now, not in the past attempts?
You may need to go out and close the valve on the propane bottle. Wait a few seconds, then SLOWLY open it. If opened too fast, it can cause the OPD valve to close for overflow protection.
If this does not help, you will need to look at the valve on the stove top.
Bogie
Well-known member
Since you are not getting any propane at all (smell test) when you turn on the burners, and the furnace is working that suggest a gas delivery problem at the stove itself. As these stoves are relatively simple in design, I can think of only two possibilities.
Either the supply line has been pinched and gas is not being delivered, or the small regulator where the supply line connects to the stove has failed. You should have a qualified technician (the dealer maybe??) take a look. They can crack open the line to verify if propane is getting to the stove. That should dictate the next step.
If it's the supply line, the repair is covered by the Heartland warranty and the dealer should repair it. If it's the regulator, the warranty is covered by the Suburban warranty. The dealer may be able to repair it, or it many need to be taken to an authorized Suburban repair location.
You can find authorized Suburban repair locations at this link. https://suburbanrv.com/service-support/service-locator/
As propane is highly flammable and explosive, you should leave these tasks to a qualified technician.
Either the supply line has been pinched and gas is not being delivered, or the small regulator where the supply line connects to the stove has failed. You should have a qualified technician (the dealer maybe??) take a look. They can crack open the line to verify if propane is getting to the stove. That should dictate the next step.
If it's the supply line, the repair is covered by the Heartland warranty and the dealer should repair it. If it's the regulator, the warranty is covered by the Suburban warranty. The dealer may be able to repair it, or it many need to be taken to an authorized Suburban repair location.
You can find authorized Suburban repair locations at this link. https://suburbanrv.com/service-support/service-locator/
As propane is highly flammable and explosive, you should leave these tasks to a qualified technician.
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